Answered
Alexa only plays the queue on Sonos
Hi, I set up my bedroom Play1 tonight with an Echo Dot and followed all the directions. Currently, if I ask Alexa to play something specific, Sonos just kicks on and plays the current queue. If I clear the queue and try again, Alexa tells me that the Bedroom is not responding. I have also set up Amazon Music as the default service in Alexa and added it to my Sonos account. Am I missing something?
Best answer by Mesberg
Solved it. You can't have an Echo with the same name as the Sonos device you are trying to control. In my case both were called Kitchen. I renamed the Echo Dot to 'Echo Kitchen' and now its working perfectly.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Try disabling Voice Control within the Android or iOS Sonos app Settings>Sonos 1 and then re-enable.
In the Sonos app (Function is only available on Android or iOS not the PC version) open Settings>Room Settings and select your Sonos 1. At the top of the screen is a section labelled 'Voice Services', sign in to your Alexa account and you can select 'Remove'.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.