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Alexa on Sonos One responding, but not

  • 29 June 2018
  • 8 replies
  • 461 views
BCM
Since yesterday, if we tell Alexa to 'play realjazz on SiriusXM,' she responds with 'playing realjazz on SiriusXM' but no music ever starts. If you start the music through the app using her as a zone, it plays, but if you say 'Alexa shut up' she doesn't stop the music as usual. It seems the Sonos functionality of Alexa is tweaked somehow. Other non-Sonos functionality of Alexa seems fine, like if I ask her to tell me a joke or the weather, she does so joyfully.

How can I fix this?
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Best answer by UKMedia 30 June 2018, 13:48

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8 replies

UKMedia
Userlevel 7
Badge +20
Hi

Can you try the command 'Alexa, put on (station of your choice) on/from SiriusXM in the (room name)'

'Alexa, Shut up' isn't a valid command 🙂 Please try Stop or Pause.
Remember: Sometimes Red Wine helps :)
BCM
I have tried all Sonos commands such as what you listed. She says she’s doing it, but no music ever starts playing.

I know it isn’t a valid command, but it works! Silliness to get the kids giggling.
UKMedia
Userlevel 7
Badge +20

I know it isn’t a valid command, but it works! Silliness to get the kids giggling.

lol :)

I've listed the most common causes of voice control issues in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
Remember: Sometimes Red Wine helps :)
BCM
You da man, UKM! Your post solved the riddle. I changed my email address with Sonos and had to relink/authorize everything again... both the skills for SiriusXM and Sonos. Thank you!!!
UKMedia
Userlevel 7
Badge +20
Great news.:D
Remember: Sometimes Red Wine helps :)
BCM
Back to her doing this again. I disabled the Sonos skill, re-enabled it and had to relink it to my account, but she still isn’t playing music. Any other ideas?
UKMedia
Userlevel 7
Badge +20
Did you also disable and enable the SiriusXm Skill?
Remember: Sometimes Red Wine helps :)
BCM
That was it, UK. Thank you!

So many moving parts with Alexa.
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