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Alexa on Roam

  • April 25, 2021
  • 3 replies
  • 302 views
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My brother & I have both bought a Roam & both have same issue that it won’t work with Alexa or Spotify it just says need to get the skill and search for the device 

  I have 4 other Sonos devices all working fine when I look on Alex it shows the Roam but won’t connect

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3 replies

UKMedia
  • UKMedia
  • April 25, 2021

After adding the Roam to your Sonos system, please open the Sonos App>Settings>Services & Voice>Amazon Alexa and ensure that your Roam is shown as Enabled.

Remember: Sometimes Red Wine helps :)
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  • billmac
  • Author
  • Contributor II
  • April 26, 2021

Yes it is enabled , have removed it an reinstalled but still same issue

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • April 29, 2021

Hi @billmac 

Thanks for your post.

I notice you’re in the UK - do you happen to have a BT Smart Hub 2? If so, please check this thread:

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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