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Alexa on Arc - time travelling!

  • December 28, 2025
  • 3 replies
  • 51 views

Just over a year of owning the Arc, and I'm still a barely satisfied customer... It's a fantastic soundbar, but the voice control is very frustrating and in my opinion, it really limits our experience.

After giving up with my preferred Google Assistant (because it can't play Apple Music on Sonos - why?!) and finding Sonos Voice far too limiting, I thought I'd try Alexa. So far, it's been the best of a bad bunch! At least it can play music and answer basic questions. But I've discovered a weird bug…

While playing music from Apple Music, I asked Alexa what song is playing. Firstly, Alexa responds in the past tense (e.g. "That was Abracadabra by Lady Gaga"). But even more strangely, it actually tells me the details of the next song it's going to play, before I've even heard it! So that's some weird time travelling thing going on!

There are other niggles, too. Like Alexa's voice is very quiet compared to the music so it's difficult to hear what it says. And I can't change the trigger word, which is annoying because my name is Alex and Alexa gets triggered by mistake quite frequently!

Anyway, I'm just wondering if I'm the only person to notice this time travelling bug. Is it a known issue? Is it too much to hope that it might be fixed?

Best answer by Corry P

Hi ​@smilerish 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with Alexa naming the song that will be playing next.

I can only assume that you would need to take this feedback to Amazon directly, but I also imagine that they will say to contact us.

So, while I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, please do not be expecting an immediate resolution - they will likely just take some details and a diagnostic and forward those on to people who may just forward it on to Amazon, or they may simply take it as a feature request - I don’t know. But, I don’t see what else you can try, frankly.

I hope this helps.

3 replies

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  • Prodigy I
  • December 28, 2025

This sounds like an Alexa settings feature. 
 

Go into Alexa settings and tap Alexa App Settings. Find Follow Up Mode and disable it.

I have it disabled on my Alexa.


Corry P
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  • Sonos Staff
  • Answer
  • January 5, 2026

Hi ​@smilerish 

Welcome to the Sonos Community!

I am sorry to hear of this issue you are having with Alexa naming the song that will be playing next.

I can only assume that you would need to take this feedback to Amazon directly, but I also imagine that they will say to contact us.

So, while I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, please do not be expecting an immediate resolution - they will likely just take some details and a diagnostic and forward those on to people who may just forward it on to Amazon, or they may simply take it as a feature request - I don’t know. But, I don’t see what else you can try, frankly.

I hope this helps.


  • Author
  • Contributor I
  • January 5, 2026

I can only assume that you would need to take this feedback to Amazon directly, but I also imagine that they will say to contact us.

So, while I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, please do not be expecting an immediate resolution - they will likely just take some details and a diagnostic and forward those on to people who may just forward it on to Amazon, or they may simply take it as a feature request - I don’t know. But, I don’t see what else you can try, frankly.

Thank you Cory, that’s a very helpful response! I’ll have a go with your suggestion and hopefully it may get resolved at some point in the future.