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Alexa Not Working On My Beam

  • 25 July 2018
  • 4 replies
  • 17202 views

Alexa doesn't respond on the Beam. Help!!!!
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Best answer by guedryj 26 July 2018, 19:52

Thank You. Got on phone with Sonos. The fix was to delete Alexa then reinstall Alexa. It worked
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Hi

Can you see the Beam in the Sonos app? Can you open the Alexa app>Settings>History and check that she has heard you? If not you may of accidentally turned the mic off, just touch the mic symbol on the front of the Beam to toggle back on.
Thank You. Got on phone with Sonos. The fix was to delete Alexa then reinstall Alexa. It worked
>>The fix was to delete Alexa then reinstall Alexa. It worked
Reinstall Alexa on you phone?
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Thanks, sadly I did not realize there was a microphone button on the top. Feel pretty ignorant! Works now though.

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