I’ve had my Beam for about a year and up until a month or so ago, it was working well with Alexa. Now however, for seemingly no reason, Alexa does not respond. The activity light doesn’t activate and no response is given when asking Alexa to do something. The audio from the beam continues to work when using my TV as a source.
Troubleshooting steps I have taken:
- I have followed the steps in the support page here twice. It works after following all the steps but after 24 hours, stops working again.
- I have tried to remove all speakers in my setup and re-add them. Again, this works for a short while, maybe 2-3 days before it stops again.
I purchased a new router a couple of months ago (ASUS RT-AX82U) and is the only thing I can think of that might be causing this apart from a potential hardware issue on the beam.
Has anyone had any similar issues to these?
Thanks,
Haydn
Best answer by Corry P
View original