Alexa not pausing music
Alexa starts music on spotify when asked to do so, but doesn't respond to "Alexa Pause" or "Alexa Stop" or "Alexa Quit" to stop playing the song.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Hi sushruth91. Thanks for the post and welcome to the Community. Do you get an error message after attempting those commands? Does Alexa show those commands in the dialogue history?
Just a thought, have you tried including the Sonos room name in the command? If this doesn't work, please Disable then Enable the Sonos skill in the Alexa App>Skills>Your Skills
No error message? Or nothing in the dialogue history? We are going to need a bit more information to make headway.
If you are looking for real-time support, I would recommend giving our support team a call or reaching out to us on Facebook or Twitter.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.