Alexa not pausing music

  • 25 November 2018
  • 4 replies
  • 785 views

Alexa starts music on spotify when asked to do so, but doesn't respond to "Alexa Pause" or "Alexa Stop" or "Alexa Quit" to stop playing the song.

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4 replies

Hi sushruth91. Thanks for the post and welcome to the Community. Do you get an error message after attempting those commands? Does Alexa show those commands in the dialogue history?
no nothing
Userlevel 7
Badge +20
Just a thought, have you tried including the Sonos room name in the command? If this doesn't work, please Disable then Enable the Sonos skill in the Alexa App>Skills>Your Skills
no nothing
No error message? Or nothing in the dialogue history? We are going to need a bit more information to make headway.

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