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Alexa not pausing music

  • November 25, 2018
  • 4 replies
  • 791 views

Alexa starts music on spotify when asked to do so, but doesn't respond to "Alexa Pause" or "Alexa Stop" or "Alexa Quit" to stop playing the song.
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4 replies

Keith N
  • Sonos Staff
  • November 25, 2018
Hi sushruth91. Thanks for the post and welcome to the Community. Do you get an error message after attempting those commands? Does Alexa show those commands in the dialogue history?

  • Author
  • Contributor I
  • November 25, 2018
no nothing

UKMedia
  • November 25, 2018
Just a thought, have you tried including the Sonos room name in the command? If this doesn't work, please Disable then Enable the Sonos skill in the Alexa App>Skills>Your Skills

Keith N
  • Sonos Staff
  • November 25, 2018
no nothing
No error message? Or nothing in the dialogue history? We are going to need a bit more information to make headway.

If you are looking for real-time support, I would recommend giving our support team a call or reaching out to us on Facebook or Twitter.