Best answer by niggle999
View original
Alexa no longer working
Hi all. I've just set up a mesh wifi (BT Whole Home). I've factory reset my 2 One's and moved them to new positions and at the same time added a new Beam. Everything is fine from the Sonos controller app - I can stream from my NAS, stream radio etc. The problem is now Alexa. Alexa recognises the voice command e.g. "alexa,play radio 2" as it's repeated back e.g. "playing bbc radio 2 on tunein" but then nothing happens. I can ask questions via Alexa and get the answer back ok. Any ideas appreciated. I've submitted a diagnostic dump reference 2096180011. Thanks!
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+20
First off, I suggest you Disable the Sonos skill within the Alexa App>Skills>Your Skills and then re Enable
Sorted. Needed a complete bottom-up install of the Alexa app, including removing all of the devices first.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.