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alexa is having trouble understanding

  • September 23, 2018
  • 3 replies
  • 2994 views

Alexa is having trouble understanding,. i can send music to this speaker from an echo, please help me get back control

Best answer by AjTrek1

Hi Honeybee

Not understanding what it is you mean by "please help me get back control" . Here are some trouble shooting tips. Let us know if they help.

https://support.sonos.com/s/article/3516?language=en_US

Cheers!
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3 replies

AjTrek1
  • Answer
  • September 24, 2018
Hi Honeybee

Not understanding what it is you mean by "please help me get back control" . Here are some trouble shooting tips. Let us know if they help.

https://support.sonos.com/s/article/3516?language=en_US

Cheers!

  • Lyricist I
  • September 24, 2018
Hi, I had the similar problem. I setup Sonos one with Alexa and it was working well. Yesterday I changed my wi-fi password. I managed to reconnect Sonos one with wi-fi. Now I can use Alexa app to play music on Sonos one, but the Alexa doesn't take my voice order. It kept saying "I have trouble to understand you please try later". I checked the history Alexa didn't hear my voice but recorded some background sound. Can you help me to solve the problem?

UKMedia
  • September 25, 2018
Can you first try removing then adding the Sonos skill and retest.