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I’ve recently enabled Alexa on my Era 300s, with a view to replacing an existing Echo Show in the same room. I followed all the instructions for adding the skill and the voice service in the Sonos and Alexa apps, but I’m now getting a weird issue.

Each time I ask Alexa to do something (change a light colour, close smart blinds, trigger a routine) it says it can’t find the device or routine - but then it does what I’ve asked it to do.

Anyone who’s had a bit more experience with this type of integration able to suggest what might be the cause & solution? I’ve seen a few posts about the exact opposite (Alexa saying it’s done something without actually doing it).

Try turning the router and the Era300s off at the wall (and any other Sonos speakers). 

Leave five mins.

Turn the router back on and let it fully reboot.

Then turn the Era300s on, one at a time, letting each fully load to white light before turning on the next one. (Do the same with any other Sonos speakers.)

Try Alexa again, and see if the functionality is corrected.

Hi - thanks for the suggestion. Tried this and it’s made things slightly worse.

I now have a situation where only single lights will turn on (despite Alexa saying it can’t find the device). Any other grouped devices or routines don’t work.

This has been resolved An update for anyone else who may experience the same issue:

The root cause of the problem was eventually identified as having different email addresses for my Sonos devices/app and my Amazon Alexa app.

Unfortunately it wasn’t possible to change the email address on the Alexa side of things and I had to completely delete the account and setup my smart home devices (Amazon, Philips Hue, Sonos, other 3rd party lights) as if from new.

By adding the Alexa capabilities to an existing Amazon account that I use primarily for purchasing, and using the same email address in Sonos, the problem disappeared.

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