I’m new to Sonos and I installed my first device, a Sonos Move, about 10 days ago.
Everything was working fine until this morning when Alexa wouldn’t respond while I was playing an m3u playlist from my Music Library. Through trial and error I determined that she does respond if I pause playback but not while the playlist is playing. I also verified that Alexa responds normally when I’m playing a playlist from Amazon Music.
I tried powering it off and on to no avail.
Anyone have any ideas?
Best answer by Annazel S
Thanks for reaching out, let me check it for you.
While you can use Alexa to play music for music services like Amazon Music, Spotify, Apple Music, etc, initiating music from a local source/music library is not supported. Hence, once the music library is playing, you can use Alexa to skip tracks, repeat tracks, and pause/resume.
To better understand what’s going on, why Alexa doesn’t respond while playing, kindly reproduce the issue, then submit a diagnostic report through the Sonos app shortly after the issue occurs, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing this issue.
You may also refer to this article that provides steps to resolve issues with Alexa not following commands, not responding at all, or responding with an error.
Let me know how that goes.