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Alexa - Device is offline

  • June 8, 2025
  • 2 replies
  • 60 views

When I ask Alexa to play a song it says that device is offline but I can play songs using the Spotify app

Best answer by UKMedia

Power down your device for 1-2 mins and then after it boots, check your device again.  (Offline means the device is not connected to the Alexa servers)

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2 replies

UKMedia
  • 5132 replies
  • Answer
  • June 8, 2025

Power down your device for 1-2 mins and then after it boots, check your device again.  (Offline means the device is not connected to the Alexa servers)


  • Author
  • Contributor I
  • 1 reply
  • June 9, 2025

Thank you that worked 😊