I’ve only had my Sonos One for a couple of weeks. Loving the sound quality and the option to add more speakers in future, but really struggling with a recurring problem…
Usually ocurrs when I’ve not used the Sonos One for a few hours, such as first thing in the morning. When I ask Alexa to play something, she’ll respond “playing xxx using xxx”, but then there’s no sound at all.
Here are a few examples:
Me: “Alexa, play BBC Radio One”
Alexa: “Here’s Radio One”
(Note - I do have the BBC “Skill” installed as I know about the BBC/TuneIN foo-fah).
Me: “Alexa, play Radio X”
Alexa : “Playing Radio X Manchester from Global Player”
Me: “Alexa, play TFM from Radioplayer”
Alexa : “Now playing TFM on Radioplayer”
Me: “Alexa, play I Feel Love”
Alexa: “Playing I Feel Love by Donna Summer from Apple Music”
The only work-around I’ve found is to kill the power to my Sonos One for a few seconds, then switch it back on again and wait for the indicator lights to stabilise before asking again.
I can confidently rule out my Internet or WiFi being the cause (happy to expand on this, but don’t want to inadvertantly sound obnoxious/arrogant on here).
I’m really disheartened to see an alarming number of similar posts in the forum, all of which seem to go down the route of having to add/remove apps/devices every now and then to get it to work. This doesn’t inspire ongoing confidence.
Is there a reliable fix, or should I just return the Sonos One for a refund, and go for an Amazon Echo instead?
Thanks all :-)