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Answered

Alexa App still "Having trouble Understanding "

  • December 26, 2018
  • 3 replies
  • 501 views

Alexa is still not working on our Sonos one " Sorry im having trouble understanding "..We have an Amazon Echo that is back online.
Ive tried everything i can think of via the Alexa app,Sonos App..Anyone else still having Alexa issues post Christmas day?

Best answer by Tawny YNWA

Problem resolved.I reset the Sonos one and re added Alexa..Back to normal now and fully functional
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3 replies

  • Author
  • Contributor I
  • Answer
  • December 26, 2018
Problem resolved.I reset the Sonos one and re added Alexa..Back to normal now and fully functional

Smilja
  • December 26, 2018
No need for a factory reset in that case. Removing and re-adding the Sonos Skill would have been sufficient.

  • Author
  • Contributor I
  • December 26, 2018
Hi Smilja,thats exactly what i did and it worked.No hard reset.Many thanks for the reply