Received my Sonos and Alexa today and find myself in exactly the same position with no option to add Amazon Alexa app in Voice Control. Very frustrated.
Can you confirm what Sonos App you are using? e.g. PC, Android or iOS
Some people have found that removing the app on iOS and reinstalling it fixes this problem.
If the problem persists, the steps I've listed in the Answer to this post will reset your Voice Control (Some may not be relevant as you've not set up your device properly - please just ignore those)
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
I'm using IOS and Sonos Play 1 and I can't follow some of the suggested steps. eg I can only delete the Sonos device in Alexa app and I have no voice recognition option in the settings on Sonos - We were never able to add Voice control in the set up process I've tried starting from scatch but still get stuck on the same help screen loop in Voice Control with no Alexa app option. Alexa recognises Sonos but Sonos wont play from Alexa. Works with my iphone. any thoughts?
I am having the exact same issue. It has been very frustrating. I have deleted both the Amazon Alexa & Sonos app on my IOS system & redownloaded to try & solve the issue but it continues to loop me back to the original screen just as you have explained.
Hi I am using it on Android.
This has been very frustrating for me as well because I can't even try the suggestions from UKMedia because in my voice services there is no options. I have also reinstalled both apps as SydneyJo still no success. Anybody?
I’m now on to the Sonos Tech team. I’ve sent them a link to your post ( as we have same issue) they are investigating so I’ll contact you as and when I get some answers
I’m also having same issue. Alexa app shows connected speakers but won’t play when I ask her... also not showing in voice control
There’s clearly a glitch with the app. I’ve had a reply from the Tech team and they want me to call tomorrow. I think they will remote into my system to see where it’s going wrong. Will post an update after that.
Well all, I seem to have resolved this on my own.
However, I think something has changed in the Alexa app since I originally try to get Alexa/ Sonos set up.
Open Alexa app
Go to Skills
Add Sonos Skill again and enable
You will be asked to sign in to your Sonos account
Window now pops up asking if you want to authorise Alexa to Control your Sonos
Click Okay.
Should now work
This option never appeared when I tried before so good luck all!
Has anyone gotten an update from tech support? I've deleted and re-installed the Sonos and Alexa apps and it still won't recognize Alexa app in the voice settings.
Have you tried the steps I posted above. I was surprised that the remedy was in the Alexa app not the Sonos app. Failing that email Sonos Tech support or ring them on the free phone number. They are very keen to help and will remote in to your system to see where it’s going wrong, if need be.
Has anyone gotten an update from tech support? I've deleted and re-installed the Sonos and Alexa apps and it still won't recognize Alexa app in the voice settings.
same. I've tried everything here.
I had the same issue ...
Problem on my side were my profile settings. I reside in New Zealand but do use Alexa with my German Amazon account. Changing my SONOS profile to "Germany" brought Alexa back to available voice services.
Hope that helps.
You should only be able to see the Alexa app under voice services if you have a Sonos One, not a Play 1 (they are different). To use Alexa on a Play 1 you also need an echo.
