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Alexa and Google Assistance + SONOS -> BRAZIL

  • 1 April 2021
  • 3 replies
  • 30 views

Dear Sonos,

I really am very happy with the purchase of my SONOS MOVE (See details below), but I am very frustrated because I cannot use the voice assistants (Alexa or Google (Portugues Brazil)) in my SONOS Move. I can't set it up and leave it active.

How should I proceed ?

I am waiting for an answer.

A hug,

Frederico Mendes Jr

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Sonos Move: Sonos-Fred
Serial Number: 5C-AA-FD-D7-58-20:A
Sonos OS: S2
Version: 13.0 (build 62186220)
Hardware Version: 1.25.1.7-1.2
Series ID: A100
WM: 1

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Best answer by Xander P 2 April 2021, 10:02

Hi @FMendesJr, welcome to the Sonos Community!

I don’t have any news to share regarding Alexa availability on Sonos in Brazil I’m afraid, however I’ll be happy to pass this on to the team - certainly it’s one of the more popular requests :)

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Hi @FMendesJr, welcome to the Sonos Community!

I don’t have any news to share regarding Alexa availability on Sonos in Brazil I’m afraid, however I’ll be happy to pass this on to the team - certainly it’s one of the more popular requests :)

I’d guess that Xander, being an employee of Sonos can’t really say this, but ultimately, Sonos needs to get legal approval from Amazon or Google in order to activate the voice assistants in any country. While I’m sure Sonos is constantly applying pressure to both companies, it probably wouldn’t hurt if you were to contact either Amazon or Google, and express your desires as well. The more input they receive, the better the chances are. 

It is indeed most unfortunate that there’s so many legal obstacles, but all of these companies are wary of being sued, as not only is there ramifications for the voice part, but the concurrent music rights are often treated differently in each location, and it’s difficult to separate out one set and not include all of them. 

Eu comprei minha Sonos Move no início de 2020. Um dos grandes fatores que me fez tomar essa decisão foi o selo da amazon certificando a integração com o sistema Alexa. Configurei nos Eua em inglês e voltei para o Brasil. Depois de alguns meses parou de funcionar e eu nunca mais consegui habilitar. Agora, estou automatizando a minha casa, tive que comprar dois amazon echo dot e simplesmente não consigo tocar música na minha Sonos Move (que eu tanto gosto do som) ao mesmo tempo. Vendo todas as perguntas aqui e falta de uma atitude prática pelo time Sonos, estou decidido de vendê-la para substituir por algum dispositivo que seja 100% integrado. Acho que é mais útil usarmos esse espaço para discutirmos sobre qual produto (que não Sonos) devemos comprar com integração total à Alexa? Qual vcs indicam para eu substituir minha Sonos Move?

 

I bought my Sonos Move on the early 2020. The feature that made me decide for it was the fake Amazon Alexa integration. I set it up in the US, it worked, and then came back to Brazil . After some months Alexa had stopped working. Now that Im getting home automation seriously I had to buy two amazon echo dots to control my smart devices. My Sonos move became useless since I’m not even able to play songs at the same time along with my other smart speakers. I’m truly feeling frustrated about this lie. Sonos should not be able to use Amazon Alexa seal since it’s not available everywhere. We live in a globalized world guys.. common!! I just arrived in this forum and seeing all the frustrated pals and not even one action from Sonos team but “ok, we’re sending your concern to our team” for more than one year I just decided to sell my Sonos Move. That said, I think we should use this space to discuss about alternative devices that could replace our useless non amazon alexa Sonos. What is an equivalent speaker that is Amazon Alexa friendly for Sonos Move? What would you buy instead? Thank you all!

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