Question

Alexa Amazon Music Sonos problem

  • 2 December 2017
  • 5 replies
  • 529 views
M
I have Amazon Dot connected to my Sonos Playbar and pair of Play 1's. I have an Amazon music account. Normally I can ask Alexa to play, for example, Roxy Music on Living Room and it will play through my Sonos. Today if I ask the same Alexa says it cannot find music by Roxy Music. If I ask it to play Roxy Music without saying on Living Room it will play through the Dot with no problem!.. Odd thing is that if I ask Alexa to play Radio 1 on living room then it works fine? Everything was working perfectly yesterday... Any ideas?? Thanks in advance
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5 replies

UKMedia
Userlevel 7
Badge +20
Have you logged on to another Amazon account on your controlling device in another app? Also try asking your Play One or Echo Dot to 'Discover'?
Remember: Sometimes Red Wine helps :)
M
Only the one Amazon music account.. discover finds nothing
UKMedia
Userlevel 7
Badge +20
I suggest that you remove the Sonos skill and then re-enable it. (Alexa app>Skills>Your Skills)
Remember: Sometimes Red Wine helps :)
M
Thank you, sadly thats not solved the problem either but if I say for example 'Alexa play Telegram Sam in living room' she says ''Here is a sample of Telegram Sam by T.Trex playing in living room" and it will play a short clip of the song.!
UKMedia
Userlevel 7
Badge +20
Okay, let's try one more thing before a total reset of your Voice Control. Open the PC version of the Alexa app>Smart Home>Devices and select discover. Please retest.

If the problem remains then please follow the steps I've listed in the answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
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