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alexa

  • 12 January 2024
  • 1 reply
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Alexa says she's found my music selection and announces it's playing but there's no music. 

Alexa will play music on my phone but not with verbal requests. 

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Best answer by Sotiris C. 15 January 2024, 10:03

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Userlevel 6
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Hello @HappyHill, welcome to Sonos Community!

I am sorry to hear you are having issues with your Amazon Alexa on Sonos.

Please have a look on the following Support Article Alexa commands not working on Sonos.

More specifically the below step should sort you out:

Re-enable the Sonos skill
Open the Alexa app and tap on the More menu in the bottom right. Tap on Skills & Games > Your Skills > Sonos > Disable Skill. Once disabled, tap on Enable Skill.

I hope this helps.