• 12 January 2024
  • 1 reply

Alexa says she's found my music selection and announces it's playing but there's no music. 

Alexa will play music on my phone but not with verbal requests. 


Best answer by Sotiris C. 15 January 2024, 10:03

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Userlevel 7
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Hello @HappyHill, welcome to Sonos Community!

I am sorry to hear you are having issues with your Amazon Alexa on Sonos.

Please have a look on the following Support Article Alexa commands not working on Sonos.

More specifically the below step should sort you out:

Re-enable the Sonos skill
Open the Alexa app and tap on the More menu in the bottom right. Tap on Skills & Games > Your Skills > Sonos > Disable Skill. Once disabled, tap on Enable Skill.

I hope this helps.