• Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19605 Topics

C
C BartContributor II
asked in Controllers and Music services

Boost missing in new updated sonos app May 7th 2024

The Boost is missing in new updated sonos app May 7th 2024. I cannot find it anywhere in the app. Anyone else having the same issue?

16
J
1 minute ago
F
Frank77Contributor I
asked in Controllers and Music services

Where is the Alarm and sleep timer?

The alarms and sleep timer are gone in the new app? Did sonos really destroy such essential features or is this a bug? I really hope they didnt just go "fork the paying user" on us here, a ton of us use and rely on those every single day. Gonna look for a money back option here

24
C
2 minutes ago
Manisboy
ManisboyContributor II
asked in Ask a question

Setting / changing alarms in new app

I have updated to the new app. Like the new layout, but how do I access, set and remove alarms on my system, now? 

60
M
3 minutes ago
A
ArboriaSoundContributor I
asked in Ask a question

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

2
T
2 minutes ago
L
LandgroundContributor I
asked in Controllers and Music services

Stuck on ”allow access to local network” in new app. Help!

Deleted the old app (ios) and installed the new one, but now it won’t get past the ”allow access to local network” message. Even though I’ve allowed access on and off several times.So basically I can’t use the app at all. Can’t add or edit speakers, nothing. Spotify is now my main Sonos app……Have tried to reinstalled the app and restarted the phone several times. Anyone with the same issue?

25
T
5 minutes ago
U
User185753Contributor I
posted in Controllers and Music services

New SONOS app: many features no longer available!

Think twice before you install the new SONOS app as at least the following features are no longer available (temporarily or permanently):Sleeptimer has disappeared completely. Either you sleep the entire night with music on or you wake up to switch off the music… Quite defeats the purpose. Alarms: creating and editing an alarm is no longer possible. You can only toggle an existing alarm on and off. Local music library: make sure you don’t remove it as it is no longer possible to add a local music library stored on a NAS or shared device. Also the search doesn’t work on the local library any longer; it only searches the online music services. Sonos seems to have finally let down its initial user population that made Sonos big before music streaming services existed…Either this is a deliberate choice by Sonos to reduce the functionality or someone validated a pre-beta release for production to meet some preset deadlines… In any case, don’t upgrade if you need these features.

129
D
12 minutes ago
Y
YorkSteveContributor II
asked in Ask a question

New app & music library - several questions

Well, what a disaster. Here is another long-time Sonos user utterly baffled as to why this app upgrade was released. I would appreciate answers to a few simple questions.I have a large (approx 2000) library of CDs held on a usb drive, connected to my router.The new app finds the library, but there is no album art. Why?If I search for an artist, it brings back options for Spotify, Mixcloud, etc etc, but not my CD library. Why?My playlists (some of which have hundreds of tracks) appear in the Sonos favourites section, but if I click on them, there is no track listing. Why? Once they are playing, I can click on a button which shows the track listing, but how do I edit the playlist?If I go into my library and drill down to a song, the option to add it to a playlist has gone. How do I do it? In fact, how do I create a new playlist???!!!How do I tell Sonos to re-index the library when I add another CD? In the old app I set it to re-index every morning at 3am. Is that still happening?All of t

5
M
13 minutes ago
T
Tom_69Enthusiast II
posted in Controllers and Music services

New Sonos app removes key features - beware!

Having just upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.There is no longer a volume number indication You cannot edit queues You cannot add single songs to a queue as ‘play next’ or ‘add to end’ You cannot create or edit any alarmsHow did this get through any UAT? These are basic features every Sonos user has enjoyed for years.Absolutely ridiculous, please add this functionality back ASAP.

237
N
14 minutes ago
L
LJO
asked in Controllers and Music services

alarms - to wake up!

Where did they go?? I need to wake up in the morning. What a waste of $ I will need to dig out my old school alarm clock. This was literally a purchase so I could wake up to NPR but I’ll go back to old school terrestrial radio if this isn’t fixed. WTH Sonos??l

5
G
18 minutes ago
A
AB.28Contributor I
asked in Controllers and Music services

S2 Update on ipad

Since the new S2 update the app is not working right. Prior to the update everything ran flawless. Now only one speaker plays out of 6, and when I add the others it reverts back to one before I even play music. Amazon music does not play, and my playlist is gone. Anyone have a fix for this?

0
A
20 minutes ago
C
Chris HContributor II
asked in Portable speakers

Roam not registering after facory reset

I did a factory reset on my roam as the new app didn’t find it.After the reset when I try to connect it to my system it is on my product list but it says not registered so I can only use in Bluetooth mode at the minute.i have tried rebooting phone and router but still no joy. I have also tried rebooting the roam holding the power button for 15 secs

0
C
22 minutes ago
G
ggodecContributor I
asked in Ask a question

How to Roll Back from 80 to 16.1

Please provide a way to go back to the old version ASAP. I use Sonos almost exclusively for my local library as it seems many people do and you have again (think bricking...) completely misunderstood your owners and people that have supported and invested in your products for decades. Congratulations on creating another media disaster for the company. I am sure the new app is trending on all platforms with angry users and people looking for alternate products. PLEASE LET US GO BACK to the old version until you sort this out.   

25
P
31 minutes ago
I
Ichigo63Contributor I
asked in Controllers and Music services

Deezer impossible de parcourir la musique

Bonjour, J’ai Sonos avec Deezer depuis plusieurs années mais là j’ai un souci étrange je peux rechercher sur DeezerMais je ne peux pas parcourir Deezer en allant dans Parcourir > Deezer j’ai le message suivantJ’ai tenté de supprimer et reautorisé mon compte Deezer mais le problème est le même.Merci de votre aide. Moderator edit:Google Translate-Good morning, I have had Sonos with Deezer for several years but now I have a strange problemI can search on DeezerBut I can't browse Deezer by going to Browse > Deezer I get the following messageI tried to delete and re-authorize my Deezer account but the problem is the same.Thank you for your help.

6
I
37 minutes ago
L
linboxContributor II
posted in Controllers and Music services

Do you like the new version 2024?

Please let the developer know your feedback!

11
M
37 minutes ago
E
Eking708Contributor I
asked in Ask a question

New Sonos App broke my entire system. It is unsable

Dear Sonos,The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

40
J
40 minutes ago
M
MW72Contributor I
asked in Speakers

the sonos app update

All my speakers will not connect anymore.My speakers will not be added to my account.Why?

0
M
43 minutes ago
H
Howie13Contributor I
asked in Ask a question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

7
A
44 minutes ago
M
mmbmmbContributor I
asked in Controllers and Music services

If you are in Europe Sonos need to provide a refund in full regardless of age of hardware due to their new appl

All, Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant  to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert  Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension. FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).   Blended hardware / software companies need to underst

18
Ken_Griffiths
45 minutes ago
N
NollindProminent Collaborator I
posted in Controllers and Music services

Feedback on Actual Usage of New Sonos App

Just installed the iPad version. Definitely do not like the app compared to the old one.The new app feels way more busier, due to everything being thrown at you at once (which was their design intention). I’m not saying this approach can’t work though. I’m just saying that the way they designed it, it doesn’t feel right.In terms of the look and feel, it feels less stylish to me and more cheap. Like it feels like I’m using the Amazon Alexa app (which I hate). The album covers are smaller and not as pronounced, compared to the previous apps recents area.And the Now Playing screen on the iPad?! Like WTF? Why is there a gap around it showing the interface area behind it (ie Home area)? Why isn’t it full screen (and without rounded corners)? Makes zero design sense, as it’s super distracting, only adding to the busy feeling of the screen. Also see no option to make the app dark instead of light.All said and done, this just makes me want to not use the app at all, unless there are substantia

12
N
47 minutes ago
D
danieljameswilliamsContributor I
asked in Controllers and Music services

New design thoughts

It is no longer possible to see what volume each speaker is at, when sliding on the “whole group” slider. This was a really nice feature in the old design. Please bring that back.

7
T
51 minutes ago
S
soacenosContributor I
asked in Ask a question

How to use or redo connecting library after update

After the update from yesterday, I’m not able to play the songs from my library.I can see all songs in the tabs genres, songs, albums and artists, but I can’t play them.Recognized that the path to the connected folder is wrong.How to set the correct folder ? Don’t find any option to set something in the ‘Folder’ tab.

0
S
51 minutes ago
S
SterlyWhirlContributor I
asked in Controllers and Music services

Unable to download update, unable to login as “owner”

Unable to login as the system owner. I’ve had the same devices on the same internet, under the same profile, for four years.

10
S
51 minutes ago
M
MykisContributor I
asked in Speakers

Unable to link Sonos to the app

My Sony tv unable to play any sound on the sonos Beam. I have tried changing the HDMI cable, made sure that its connected to ARC. But the new app is not letting me link to the Bravia SYNC I have now reset my whole sonos system consist of 2 sonos one SL, a sub mini and a beam. But the new app is not letting me Link my sonos devices to the app each system gives different error as attached”There was a problem adding your Beam to your system. Try again later.”“Your Sonos One SL has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”“Sign in as the System Owner The system owner must be logged in.Please log out and have the owner login.”i in-fact am the system owner and the product is registered on my account am i just supposed to wait until sonos fix its app to use my system ???? please help

5
S
54 minutes ago
S
sjwLocal Superstar
posted in Ask a question

Hi Sonos, USA's had the Update too now. Comments on how the Update had gone down?

Hi Sonos, now thay many users have had the chance to see how you've wilfully, and without notice, removed core usability functionality for most and seriously important accessibility functionality for many others (except Android users it seems currently?), is there any official communication on how you feel it's gone and a plan moving forward, including timescales?I'd bet the vast majority would just like the old App back while you fix the current mess and add in the functions you've removed.Comments?

4
T
54 minutes ago
S
Steveg11singsContributor I
posted in Controllers and Music services

apple music authorization

Here’s the fix to this issue:  1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system.   After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos.

0
S
54 minutes ago
Terms & ConditionsCookie settings