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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20840 Topics

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HalmRiContributor I
asked in Components and Architectural

Geluid valt weg op Playbar en One.

Probleem:Televisie kijken: Niet OK => Regelmatig valt het geluid ongeveer 1/10 seconde weg bij of de playbar of een van de Play 1. Vooral bij muziekuitzending is dit zeer irritant omdat je naar "hakkelend geluid" luisterd.Luister ik naar Spotify dan werkt de Sonos primaInternet: Delta Glasvezel abonnement 150 MbitRouter: GenexisPlatform Lunar. Productnaam: Platinum-7840zowel op 2.4 als op 5 GHzDecoder: AminoFirmware: 20.1.82.0.10Software versie: 3.4.2Audio Sync: 0Scart Modus: CVBSHDMI CEC: uitgeschakeldSonosKeuken: Play 1Woonkamer: Playbar + SUB + 2x Play 1 (5.1 system)Sonos OS: S2 build 60381140Playbar bekabeld aangeslotenAudiocompressie: ongecomprimeerdAansluitingDecoder is aangesloten via een HDMI kabel op een "gewone" HDMI poort op de televisie. Dus niet op een HDMI ARC ingang.De televisie is middels een optische kabel aangesloten op de optische ingang van de Sonos Playbar. Tevens al geprobeerd om de optische kabel vanaf de Sonos rechtstreeks naar de decoder te leggen.Diagnostis

5
Krishma M
3 years ago
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redboyContributor I
asked in Speakers

Playing from my Samsung phone

Hi all. Can anyone please help? I have 3x Sonos play 1 speakers. Just changed my android phone from a Samsung A310 F to a Samsung S9 plus. Transfered all my music tracks using the Smart Switch app but now cannot play any tracks on my Sonos system. I have deleted the Sonos app then re-installed it but still not working. Tracks will play on my new phone using the Samsung music app and will show on the Sonos app but each time a track is selected to play to Sonos a message appears saying ` No longer available on SM - G965F ` ( phone ). Anyone else had this problem or know of a solution ?Many thanks in advance.

7
Rowena B.
3 years ago
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m4mazzottiContributor I
asked in Home theater

Sonos Living Room Setup

Hello There Sonos Community! I am considering going all in with sonos products for my new living room, but I need to clarify a few points. Desired setup: Sonos Arc - Connected to the TV via HDMI and Connected to the network via a ethernet cable Sonos Sub (gen 3) - Connected to the network via a ethernet cable Sonos Amp + 4 in Ceiling Speakers - Connected to the network via a ethernet cable  As all devices will be connected to the network via ethernet, I plan to disable wifi. My understating is that as the Arc will be connected to the TV, it will "orchestrate" the other speakers. Which means I won't need to connect the Sub nor the Amp to the TV. Is that right? Will the act be able to create a "5.1" experience (arc+sub+in celling speakers)? I wanted to use the 4 Ceiling Speakers to create an immersive TV experience, I plan on installing 2 on top of the TV and on behind the couch. But, from what I read, as this are passive speakers connected to a single amp, I would get the same sound

3
Rowena B.
3 years ago
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svc769Contributor I
asked in Home theater

What is that noise??

Hello. I use only sonos beam mainly as t.v. speaker. every few days a strange noise is coming out of the left side (  I don't really know how to define that ). It ends only after removing the electricity plug. I couldn't find a way to attach the soundtrack file here. 

6
S
3 years ago
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bgeverittContributor I
asked in Components and Architectural

Playbase not connecting to wireless network...

Have a Playbase, had no issues with it and it suddenly won’t connect to WiFi anymore. I’ve submitted a diagnostic. The number is: 1172428177

1
Paul A
3 years ago
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kingjoelContributor I
posted in Components and Architectural

SmartThings lost control.

I have 13 speakers and was using Smartthings Classic app to control remotely. I turn on music from work for the dogs. Now with the new smartthings app I have lost connection to all my speakers. I think it is due to Sonus running on 2.4 and smartthings hub plugged it to router running 5. Any ideas or thoughts?  Smartthings does not find the speakers. 

1
Ken_Griffiths
3 years ago
R
richardbostonContributor I
asked in Components and Architectural

Connect:Amp as Surround.

I’m trying to add a connect amp as surround speakers, with Amp as main speakers - but when getting error message ‘two compatible Sonos speakers are required’. There is no option to add the connect amp.  Using Sonos 2 app 

13
G
3 years ago
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DujeContributor I
asked in Controllers and Music services

Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

3
Airgetlam
3 years ago
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RossihContributor I
asked in Home theater

Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

1
Airgetlam
3 years ago
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Shasta36Contributor I
asked in Controllers and Music services

Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

3
Annazel S
3 years ago
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l_barkerContributor I
posted in Advanced setups

Play 3 pair or Sonos:1 for surround.

Hi alli have 2 x Play 3s as a stereo pair in my living room. I’ll be buying a Beam soon and what to know If the existing play 3s will be better for the surround or do I need to buy 2 x Sonos 1. Will be adding a sub at a later date. thanks

2
L
3 years ago
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Dutchman5898Contributor I
asked in Controllers and Music services

Cannot browse SiriusXM service on the PC App.

I am “Unable to browse music” on my Sirius XM service after updating the Sonos Controller for PC to version 12.1, Sonos OS S2, Build 60381140, Sonos ID  110830380.  I CAN play SiriusXM stations that I had previously stored in my SONOS Favorites.  Also, Sonos Radio, Amazon Music and Tunein Services all work as they should.  I did delete the SiriusXM service and the Add it back in, which had no effect, I continue to be unable to browse Sirius XM.  My PC runs the most recent version of Windows 10.And….. I CAN browse my SiriusXM account on my cell phone using SONOS Android APP which appears to use the same version, OS, Build and ID stated above.  Please let me know if I need to do anything to help reestablish browsing of my SiriusXM service via the Sonos PC App.  I suspect there is a bug in the PC APP.Stay well, Mike Katzaman

15
Annazel S
3 years ago
J
jimlambeContributor I
posted in Components and Architectural

After Ubuntu upgrade - No access to library

I have just upgraded from Ubuntu 19.10 to 20.04  on my server that contains all my music and SONOS was unable to find my samaba share. After almost a whole morning of trying to figure it out I checked out the release notes for 20.04 (which I should have done in the first place) only to find that the new version of samba used explicitly disables SMBv1. SONOS only supports SMBv1. After some more trawling of the net I found that adding the following line to the /etc/samba/smb.conf file, in the [global] section;      server min protocol = NT1 and restarting samba with the following command;      sudo systemctl restart smbd.service my server started talking SMBv1 and SONOS could connect. I hope this will save someone the time I wasted to fix the issue   Jim!

3
C
3 years ago
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franckhContributor I
asked in Components and Architectural

Fichier musique impossible à lire

Bonjour, mes musiques sont vues par sonos, elles sont stockées dans le fichier musique au format reconnu par sonos. Si je les retire sonos le voit. Quand je veux lire une musique, un message m'indique que la musique n'est plus dans le fichier de stockage, ce qui n'est pas le cas. Que puis-je faire. Dernière appli sonos utilisée. Merci

3
F
3 years ago
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benaaaaaContributor I
asked in Home theater

18.6tb of data down.

I have 9 Sonos devices connected and have what I think is my beam chewing up a tonne on data.it’s used for tv via arc connection so not much streaming of music but currently showing 18tb down and 493gb up over a few weeks.It’s not constantly playing music but audio from the TV. I use sonos app daily and it’s not playing audio or using any services.  what could be causing this?

1
B
3 years ago
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DB2kContributor I
asked in Controllers and Music services

Sonos browsing - Tidal access changed

We are aware of the issue where the Tidal app doesn’t allow you to select Sonos speakers in iOS14. Thats SUPER annoying but allegedly being fixed soon. However last week in an effort to work around this I went to my Sonos S2 app and selected the speaker I wanted and then browsed my music options. The TIDAL link produced new options which I wish I’d screenshotted. It had things like MY MIXES etc. which were not available before. Anyway I went off and enjoyed them and come the afternoon, the new options were all gone and I was back to the legacy experience. Which is poor.  So, I assume that it’s up to Tidal to fill those options via an API over anything to do with Sonos but I wanted to check since Sonos support and community is WAY more useful that the nonsense Tidal pretend to run. If Sonos do have ability to help here I’d be appreciative if they can poke Tidal.

2
D
3 years ago
C
cougcoolContributor I
asked in Home theater

Arc clips when used with Samsung Frame

I have an odd issue , every now and then the sound from my arc clips, I don’t notice it from the other speakers sl’s or the sub and it only occurs with my TV . The TV is a 2020 samsung frame . I changed all the HDMI cables to 2.1’s , When it happens if I switch to streaming it goes away . TV audio is set to auto. the only way to make it stop is to unplug the ARC . and again it is very random . 

1
Airgetlam
3 years ago
J
jjs357Contributor I
asked in Controllers and Music services

SiriusXM On Demand Fast Forward still broken??

I see there are lots of discussions on this: long program fast forwarding for on-demand episodes and shows on Sirius XM. Many of them originating 2 years ago!My experience is that this behavior is still broken/not available.Am I correct?Any word when this might be fixed if so?If I am wrong, then what is the proper way to resume listening to a long episode where I left off when I was last listening to it.Are there any work-arounds?Thanks

1
J
3 years ago
D
Doug AllenContributor I
asked in Components and Architectural

Apple Music access denied

Access denied on Apple Music .  Was chatting with support and they could NOT figure it out so the rep just disconnected the chat.  Frustrating when you spend the money and get little support 

1
Simon B
3 years ago
J
James W 91Contributor I
asked in Controllers and Music services

Songs not coded correctly

My playlists on sonos app keep saying that the songs are not coded correctly and then skip and do not play the song, this is happening on numerous different songs every time i try play a playlist. Furthermore a lot of my rooms with sonos speakers in are not being picked up via the app. They work when you ask Alexa to play and specify a room but you can't use the app to control the devices.

1
Airgetlam
3 years ago
D
dansmith21Contributor II
asked in Home theater

No noticeable surround effect from Arc.

I recently bought/installed a Sonos Arc, connected via HDMI to a Sony X900H TV.I’m generally quite happy with the sound quality, but was disappointed that I didn’t hear any noticeable surround effects. I hear a bit of left-to-right movement, but nothing front-to-back. There are no obvious configuration problems—I’ve confirmed via “About My System” that it’s getting a 5.1 signal (and Atmos when available); I’ve run Trueplay tuning.Some reasons I might not be noticing surround effects:It’s not going to work in my room, due to wall/ceiling dimensions or furniture configuration. I’m doing it wrong. Need to find & tweak a setting somewhere or do tuning differently in order to make it work. It’s one of those illusions where you don’t experience it until you stop thinking about it. It’s subtle, but I’ll notice it eventually. I’m expecting too much. A soundbar is not a surround sound system, and isn’t going to sound like one. The advertising about a multi-dimensional soundstage is mostly j

9
Airgetlam
3 years ago
B
Benkenobi90Contributor I
asked in Home theater

I lost my 2 Play 1.

Hi everyone I Lost my 2 play 1 on my network today…They are connect by WiFi, and when i try to reconnect them it doesn't work…I have another device (one SL) which IS still on my WiFi and works.I've tried to reinitiate them but unsuccessfully. It appears when they are directly connected with LAN but they don't work on wifi… Do you have any ideas ? Best regards Benjamin 

5
Mark P
3 years ago
M
motor41502Contributor I
asked in Components and Architectural

SiriusXM "Unable to play" message, Incorrect login credentials

Siriusxm stopped loading on sonos app. Have been using well over a year. Yes, my subscription on Sirius is up to date. I deleted SiriusXM app and reloaded. Says my credentials are incorrect and they are not. Any suggestions??

1
Annazel S
3 years ago
DIGITAL LOVE
DIGITAL LOVEContributor I
posted in Controllers and Music services

How to remove delete existing mail and password to set new one.?

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.Any one know how to do this ? M.

3
Mark P
3 years ago
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WhoareyouContributor I
asked in Components and Architectural

Restart router everytime.

Hi, I have two Sonos One and A Sonos One SL which ago worked together (fairly) happily with the Virgin  SH3 router.  Iv added a Symfonisk book shelf speaker and now have to reboot the router EVERY time for the Sonos app to recognise any speaker.  Any suggestions on solutions!? Cheers 

6
W
3 years ago
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