All,
Today I’ll be putting in my request for a refund in full for all of my many Sonos devices due to them removing functionality in their latest version (can’t call it an upgrade can we?) of their iOS app.
A little known or used part of EU law covers this use case and I’m that frustrated that they could be so incompetent and/or arrogant to remove so much key functionality in a new version of the app without prior warning and not providing any mechanism to revert
Like many I use Sonos extensively for alarms (primary use case to be honest as there are better smart audio solutions for use cases where listening is the primary use case) … how they could begin to consider it was ok to remove this feature is beyond comprehension.
FYI - I used the same EU rule to successfully force Google to refund my Nest Camera’s because they removed the ability to allow me to turn on/off the recording light (alerting people they were being recorded).
Blended hardware / software companies need to understand it’s not okay to downgrade hardware purchased with certain functionality without customer consent (at least in the EU)
I’d encourage other users in the EU to consider taking a similar path in the hope that Sonos will prioritise addressing this by immediately releasing a “full fat” version of the app for people that want the functionality they evaluated and paid for originally.
Cheers
mmb