Contributor I

Answered

Looks like we may lose our networked libraries with next big update? NAS drive?

88 replies
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I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..

I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive.

With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update?

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Ken_GriffithsAnswer

From the various announcements/accounts/posts/articles that I’ve read online, it seems to me that in general terms, as long as the local library is being shared over the LAN using the SMB v2 (or higher) protocol, the local library tracks will still be accessible/playable in the new Sonos App, post May 7th.

My own NAS box shares supports those versions of the protocol, so I’m not expecting too much to change, but it seems the local library is not going to be searchable within the new App, (I’m presuming it’s going to be like the ‘new’ search in the current S2 App, but with no option to switch to the ‘classic’ search).

I’m slightly disappointed by not having the option to search my local NAS library, but presume I will still be able to playback from the library using my own .m3u playlists and be able to browse the library by Artist, Album etc. in which case, the changes will not affect me too much.

I do currently have the Plex/iBroadcast services too and my local library has been uploaded to Apple iCloud - so I think I should have plenty of options to playback ALL, one way, or another.

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B

busywait

Enthusiast I

DLNA sharing is via the Windows Media Player but instead of using that maybe this link will assist you better instead..

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/adding%2Da%2Dwindows%2Dsmb%2Dshare%2Dstep%2Dby%2Dstep%2D6892060

Thanks! I love step 3:

Oh man, I can’t tackle the whole “local account” gauntlet here, so you’ll need to Google/ChatGPT it yourself.

😆

(edit: I’m not using Windows myself but running DNLA and file sharing from a Raspberry Pi, but the advice to set up a local account for file sharing seems good in either case)

cattoo

Contributor II

Hello, I’m here because of the latest S2 update. I accidentally updated it without knowing that I am going to lose access to my stored music on my Synology NAS.

I am not technical at all with these things. A friend helped me set it up when I bought the Sonos 5 speaker. I have no clue what he did.

Now the Music Library search is gone. I tried to add the library back by adding the path to the folder (something like \\SynologyNAS\Music). It asks me for username and password. I entered every option I can think of and it does not recognize any of it. Error message 913 “unable to add music folder”.

I don’t have time to get a rep on the phone with a minimum of 55 minutes wait. My calls to them usually lasts several hours in the past. What should I do please?

I can stream spotify, but my main music source are unique dj mixes (mp3) from my dj friends. These are hours long club mixes.

Any help would be appreciated (though I have trouble with technical things). Much thanks,

Angie

Ken_Griffiths

Hello, I’m here because of the latest S2 update. I accidentally updated it without knowing that I am going to lose access to my stored music on my Synology NAS.

I am not technical at all with these things. A friend helped me set it up when I bought the Sonos 5 speaker. I have no clue what he did.

Now the Music Library search is gone. I tried to add the library back by adding the path to the folder (something like \\SynologyNAS\Music). It asks me for username and password. I entered every option I can think of and it does not recognize any of it. Error message 913 “unable to add music folder”.

I don’t have time to get a rep on the phone with a minimum of 55 minutes wait. My calls to them usually lasts several hours in the past. What should I do please?

I can stream spotify, but my main music source are unique dj mixes (mp3) from my dj friends. These are hours long club mixes.

Any help would be appreciated (though I have trouble with technical things). Much thanks,

Angie

Maybe get your friend back and ask them to check/switch the NAS to use an SMBv2 share instead of SMBv1 …and if it’s not able to do that, to see if there any NAS software updates, that will fix it.

CronoCX

Enthusiast II

Hello, I’m here because of the latest S2 update. I accidentally updated it without knowing that I am going to lose access to my stored music on my Synology NAS.

I am not technical at all with these things. A friend helped me set it up when I bought the Sonos 5 speaker. I have no clue what he did.

Now the Music Library search is gone. I tried to add the library back by adding the path to the folder (something like \\SynologyNAS\Music). It asks me for username and password. I entered every option I can think of and it does not recognize any of it. Error message 913 “unable to add music folder”.

I don’t have time to get a rep on the phone with a minimum of 55 minutes wait. My calls to them usually lasts several hours in the past. What should I do please?

I can stream spotify, but my main music source are unique dj mixes (mp3) from my dj friends. These are hours long club mixes.

Any help would be appreciated (though I have trouble with technical things). Much thanks,

Angie

Maybe get your friend back and ask them to check/switch the NAS to use an SMBv2 share instead of SMBv1 …and if it’s not able to do that, to see if there any NAS software updates, that will fix it.

Hey Angie!

Before you proceed with any of this, make SURE you know your NAS Username and Password and make sure you can login via the Web Portal to your NAS. We just wanna make sure that works before hand :)

I wrote this the other day, sounds like it might help you in terms of SMB v1 and going to SMB v2 on your Synology

DSM > Control Panel > File Services > SMB > Advanced Settings > General

Maximum SMB Protocol: SMB3
Minimum SMB Protocol: SMB2

DSM > Control Panel > File Services > SMB > Advanced Settings > Others

Uncheck “Enable NTLMv1 Authentication”

Once you do this, I’d highly recommend the following:

If your Synology Shared Folders are mounted on your computer, un-mount them and re-mount them. A reboot should also accomplish this if you’re not sure how to do that.
Once we get your Share Address figured out, you’re going to want to re-index it.

In terms of the Share Location it’s going to depend on a lot of things. But here’s what mine looks like:

\\IP ADDRESS OF YOUR NAS\Synology Shared Folder Name Where Music Lives\Folder Where Your Music Lives.
So as an example: \\192.168.100.100\SYNOLOGY SHARE\Music
Don’t know the IP Address? No problem!
- DSM > Control Panel > Info Center > Network Tab > LAN 1 > IP Address
Note in the Sonos Controller App, the \\, they are reversed on macOS. So if you’re using a Mac, it’ll be //

As for the Username and Password, that’s gonna be harder, but I suspect it would be the one you use to access your NAS. Unless a specific User was setup. You can check your Users on your NAS by going to

DSM > Control Panel > Users & Groups

--Brian

cattoo

Contributor II

Hello, I’m here because of the latest S2 update. I accidentally updated it without knowing that I am going to lose access to my stored music on my Synology NAS.

I am not technical at all with these things. A friend helped me set it up when I bought the Sonos 5 speaker. I have no clue what he did.

Now the Music Library search is gone. I tried to add the library back by adding the path to the folder (something like \\SynologyNAS\Music). It asks me for username and password. I entered every option I can think of and it does not recognize any of it. Error message 913 “unable to add music folder”.

I don’t have time to get a rep on the phone with a minimum of 55 minutes wait. My calls to them usually lasts several hours in the past. What should I do please?

I can stream spotify, but my main music source are unique dj mixes (mp3) from my dj friends. These are hours long club mixes.

Any help would be appreciated (though I have trouble with technical things). Much thanks,

Angie

Maybe get your friend back and ask them to check/switch the NAS to use an SMBv2 share instead of SMBv1 …and if it’s not able to do that, to see if there any NAS software updates, that will fix it.

Hey Angie!

Before you proceed with any of this, make SURE you know your NAS Username and Password and make sure you can login via the Web Portal to your NAS. We just wanna make sure that works before hand :)

I wrote this the other day, sounds like it might help you in terms of SMB v1 and going to SMB v2 on your Synology

DSM > Control Panel > File Services > SMB > Advanced Settings > General

Maximum SMB Protocol: SMB3
Minimum SMB Protocol: SMB2

DSM > Control Panel > File Services > SMB > Advanced Settings > Others

Uncheck “Enable NTLMv1 Authentication”

Once you do this, I’d highly recommend the following:

If your Synology Shared Folders are mounted on your computer, un-mount them and re-mount them. A reboot should also accomplish this if you’re not sure how to do that.
Once we get your Share Address figured out, you’re going to want to re-index it.

In terms of the Share Location it’s going to depend on a lot of things. But here’s what mine looks like:

\\IP ADDRESS OF YOUR NAS\Synology Shared Folder Name Where Music Lives\Folder Where Your Music Lives.
So as an example: \\192.168.100.100\SYNOLOGY SHARE\Music
Don’t know the IP Address? No problem!
- DSM > Control Panel > Info Center > Network Tab > LAN 1 > IP Address
Note in the Sonos Controller App, the \\, they are reversed on macOS. So if you’re using a Mac, it’ll be //

As for the Username and Password, that’s gonna be harder, but I suspect it would be the one you use to access your NAS. Unless a specific User was setup. You can check your Users on your NAS by going to

DSM > Control Panel > Users & Groups

--Brian

Thank you Ken and Brian for your recommendations. Will try this weekend and report back.
Angie

R

robokitty

Enthusiast II

With the new app I can play my library. sometimes. Sometimes it doesn’t appear, some times it does. As has been noted elsewhere the lack or re-indexing and queue editing is a huge step backwards. But sonos says the do intend to fix that. Eventually?

R

Rdgmusicman

Lyricist I

This is just like everyone else, apple,Sony etc they change operating system and delete features supposedly to protect us. But really they just want yiu to upgrade your gear.

I had a very exspSony system they deleted some features basically made my system for my use obsolete so I got the Sonos now we going down same path. Might as well just hire an orchestra and they play what I want, and hop being human they do as instructed not what they choose

jgatie

This is just like everyone else, apple,Sony etc they change operating system and delete features supposedly to protect us. But really they just want yiu to upgrade your gear.

I had a very exspSony system they deleted some features basically made my system for my use obsolete so I got the Sonos now we going down same path. Might as well just hire an orchestra and they play what I want, and hop being human they do as instructed not what they choose

Settle down. Sonos has announced that all features missing from the latest app are going to be implemented in the next month or two:

Matter of fact, many fixes came in the app released today:

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

In this update:
Support for the all new Sonos Roam 2.

Improved VoiceOver support, allowing for easier navigation and control on the Now Playing Screen, System View, Output Selector, Queue, Volume Sliders, and Add Product.

Improved TalkBack support for the Now Playing Screen, System View, and Add Product.

Improved Local Music Library playback of folders.

Added the ability to Search for content to use with an Alarm.

Improved system connectivity for Boost and portable products in sleep mode.

Fixed issues with Add Product that resulted in incomplete registration, a need to sign in again, or inability to confirm a product PIN.

Fixed an issue with enabling Surround and Sub Audio.

Fixed an issue that blocked Trueplay if a TV was the input source.

Fixed an issue with asking for Local Network permissions.

R

Rdgmusicman

Lyricist I

We will believe when we see them working how we like. Or close to.

B

Blaumann

Lyricist II

I was just about to heavily invest into am Arc-Soundbar, a sub and two Era 300 speakers. Am glad that I’ve not done it yet. Not supporting NAS drives and if it is only on a temporary basis is a no go. Will look for alternatives. I’m sorry Sonos, but these kind of decisions will eventkill your business.

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