Contributor I

Answered

Looks like we may lose our networked libraries with next big update? NAS drive?

88 replies
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I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..

I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive.

With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update?

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Ken_GriffithsAnswer

From the various announcements/accounts/posts/articles that I’ve read online, it seems to me that in general terms, as long as the local library is being shared over the LAN using the SMB v2 (or higher) protocol, the local library tracks will still be accessible/playable in the new Sonos App, post May 7th.

My own NAS box shares supports those versions of the protocol, so I’m not expecting too much to change, but it seems the local library is not going to be searchable within the new App, (I’m presuming it’s going to be like the ‘new’ search in the current S2 App, but with no option to switch to the ‘classic’ search).

I’m slightly disappointed by not having the option to search my local NAS library, but presume I will still be able to playback from the library using my own .m3u playlists and be able to browse the library by Artist, Album etc. in which case, the changes will not affect me too much.

I do currently have the Plex/iBroadcast services too and my local library has been uploaded to Apple iCloud - so I think I should have plenty of options to playback ALL, one way, or another.

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Ken_Griffiths

I was just about to heavily invest into am Arc-Soundbar, a sub and two Era 300 speakers. Am glad that I’ve not done it yet. Not supporting NAS drives and if it is only on a temporary basis is a no go. Will look for alternatives. I’m sorry Sonos, but these kind of decisions will eventkill your business.

Not supporting NAS drives? Not sure where you got that from - the NAS drives here work just fine.

https://support.sonos.com/en-us/article/use-a-nas-drive-with-sonos

jgatie

I was just about to heavily invest into am Arc-Soundbar, a sub and two Era 300 speakers. Am glad that I’ve not done it yet. Not supporting NAS drives and if it is only on a temporary basis is a no go. Will look for alternatives. I’m sorry Sonos, but these kind of decisions will eventkill your business.

I’m running an NAS drive with the same library I’ve had for over a decade. The only thing that changed for NAS drives is you can no longer use SMB 1, which was phased out long ago due to complaints over security problems (overblown security problems, but the squeaky wheel gets the grease).

Bad-audio-hardware

Lyricist III

I received the update this week and it rendered my Sonos useless. It is a shame. I cannot listen to my Synology-library or the Live-streams.

I changed SMB-settings as described above, but the app keeps failing to start playing. I used to listen to some Livestations, they also fail to play. And whats that with connecting to Sonos-contentservices? I have to authorise “user” (gebruiker in Dutch) again? To what? and Why? It also fails, though.

No reaction of Sonos anywhere, it is impossible to reach Sonos via email, telephone of chat.

With this arrogance Sonos wont last very long.

All for shareholders value: more adds (in the app too) and for upselling more inferiour hardware.

Ken_Griffiths

I received the update this week and it rendered my Sonos useless. It is a shame. I cannot listen to my Synology-library or the Live-streams.

I changed SMB-settings as described above, but the app keeps failing to start playing. I used to listen to some Livestations, they also fail to play. And whats that with connecting to Sonos-contentservices? I have to authorise “user” (gebruiker in Dutch) again? To what? and Why? It also fails, though.

No reaction of Sonos anywhere, it is impossible to reach Sonos via email, telephone of chat.

With this arrogance Sonos wont last very long.

All for shareholders value: more adds (in the app too) and for upselling more inferiour hardware.

After switching SMB to v2 or v3 try running the index update from the desktop controller App and see if that resolves the issue for you.

Bad-audio-hardware

Lyricist III

I received the update this week and it rendered my Sonos useless. It is a shame. I cannot listen to my Synology-library or the Live-streams.

I changed SMB-settings as described above, but the app keeps failing to start playing. I used to listen to some Livestations, they also fail to play. And whats that with connecting to Sonos-contentservices? I have to authorise “user” (gebruiker in Dutch) again? To what? and Why? It also fails, though.

No reaction of Sonos anywhere, it is impossible to reach Sonos via email, telephone of chat.

With this arrogance Sonos wont last very long.

All for shareholders value: more adds (in the app too) and for upselling more inferiour hardware.

After switching SMB to v2 or v3 try running the index update from the desktop controller App and see if that resolves the issue for you.

Thank you for your advise, I only use Linux. For as I know there is no desktop app for Linux available.

I’ve contacted Dutch-media today, perhaps it leads to a TV-item in a consumerprogram.

Ken_Griffiths

I received the update this week and it rendered my Sonos useless. It is a shame. I cannot listen to my Synology-library or the Live-streams.

I changed SMB-settings as described above, but the app keeps failing to start playing. I used to listen to some Livestations, they also fail to play. And whats that with connecting to Sonos-contentservices? I have to authorise “user” (gebruiker in Dutch) again? To what? and Why? It also fails, though.

No reaction of Sonos anywhere, it is impossible to reach Sonos via email, telephone of chat.

With this arrogance Sonos wont last very long.

All for shareholders value: more adds (in the app too) and for upselling more inferiour hardware.

After switching SMB to v2 or v3 try running the index update from the desktop controller App and see if that resolves the issue for you.

Thank you for your advise, I only use Linux. For as I know there is no desktop app for Linux available.

I’ve contacted Dutch-media today, perhaps it leads to a TV-item in a consumerprogram.

Ah you may need to wait then until the library feature/index is added to the new App as mentioned in the link here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

It might have been best to have switched the setup to SMBv2 in early April when Sonos sent out the emails and notifications (attached), or perhaps before that, just from a security perspective as SMBv1 has been regarded as being insecure fot some time as mentioned here:

https://www.tripwire.com/state-of-security/smb-protocol-explained-understanding-its-security-risks-and-best-practices

Anyhow I hope all goes well with your TV show/consumer programme too. 👍

I

iainholmes81

Trending Lyricist I

To be honest, I've never found Sonos' local library browser to be particularly reliable. It always felt clunky and unfinished (to me).

There are better options out there that cost significantly less than Roon ‐ I use Plex for managing my music library. It's not perfect, bit allows much more granular control than the built-in library browser did, and still works. Incredibly simple to get up and running and works great for me.

Ken_Griffiths

@iainholmes81,

I use Plex and the iBroadcast service in Sonos aswell… both are good alternatives to the Sonos local library service and they’re both searchable services in the new Sonos App too.

Bumper

I received the update this week and it rendered my Sonos useless. It is a shame. I cannot listen to my Synology-library or the Live-streams.

I changed SMB-settings as described above, but the app keeps failing to start playing. I used to listen to some Livestations, they also fail to play. And whats that with connecting to Sonos-contentservices? I have to authorise “user” (gebruiker in Dutch) again? To what? and Why? It also fails, though.

No reaction of Sonos anywhere, it is impossible to reach Sonos via email, telephone of chat.

With this arrogance Sonos wont last very long.

All for shareholders value: more adds (in the app too) and for upselling more inferiour hardware.

After switching SMB to v2 or v3 try running the index update from the desktop controller App and see if that resolves the issue for you.

Thank you for your advise, I only use Linux. For as I know there is no desktop app for Linux available.

I’ve contacted Dutch-media today, perhaps it leads to a TV-item in a consumerprogram.

You should try Noson it may get you back playing music (not 100% sure if new firmware broke anything)

https://github.com/janbar/noson-app?tab=readme-ov-file

J

Jim600

Enthusiast I

Unfortunately, I do not have the computer tech skills expressed in many of these posts BUT I chose SONOS (15 years ago) because it was (relatively) simple to set-up with MY music (many ‘ripped CDs’) on a WD NAS-drive. The fact that I now appear to have ‘lost’ all of this functionality is beyond any expression of ‘disappointment’ that I can express here without ‘unacceptable language’!

HOWEVER …

Having realised that the ‘all new app’ no longer allows me to access/use MY LIBRARY, I tried an online search for alternatives as well as looking for what is (still showing) on ‘Sonos Support’.

It is truly outrageous that (with their ‘new app’) not only have Sonos removed this (from my perspective) ‘vital feature’, their own ‘support page’ STILL states that “Sonos allows you to stream your music library from any computer, or network attached storage drive, to your Sonos system”; see below!!

YOU COULDN’T MAKE THIS UP ……. where is the updated support from SONOS????

Add your music library to Sonos

Sonos allows you to stream your music library from any computer, or network attached storage drive, to your Sonos system. This article will show you how to add your music library using the Sonos app for macOS or Windows.

If you have already added your music library but have downloaded or removed music, created new playlists, or adjusted metadata, see our article on updating your Sonos music library.

Open the Sonos app for macOS or Windows.
From the Manage menu, select Music Library Settings.
Click + (plus) on macOS, or Add if you are using Windows.
If you use iTunes or are not sure where your music is stored, select My Music folder. If your music is not located in the My Music folder, select the appropriate option.
Type in your computer’s password if prompted and follow the on-screen instructions to complete adding your music library. Depending on the size of your music library, it may take several minutes to index.

https://support.sonos.com/en/article/add-your-music-library-to-sonos

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