Hello, I’m here because of the latest S2 update. I accidentally updated it without knowing that I am going to lose access to my stored music on my Synology NAS.
I am not technical at all with these things. A friend helped me set it up when I bought the Sonos 5 speaker. I have no clue what he did.
Now the Music Library search is gone. I tried to add the library back by adding the path to the folder (something like \\SynologyNAS\Music). It asks me for username and password. I entered every option I can think of and it does not recognize any of it. Error message 913 “unable to add music folder”.
I don’t have time to get a rep on the phone with a minimum of 55 minutes wait. My calls to them usually lasts several hours in the past. What should I do please?
I can stream spotify, but my main music source are unique dj mixes (mp3) from my dj friends. These are hours long club mixes.
Any help would be appreciated (though I have trouble with technical things). Much thanks,
Angie
Maybe get your friend back and ask them to check/switch the NAS to use an SMBv2 share instead of SMBv1 …and if it’s not able to do that, to see if there any NAS software updates, that will fix it.
Hey Angie!
Before you proceed with any of this, make SURE you know your NAS Username and Password and make sure you can login via the Web Portal to your NAS. We just wanna make sure that works before hand :)
I wrote this the other day, sounds like it might help you in terms of SMB v1 and going to SMB v2 on your Synology
DSM > Control Panel > File Services > SMB > Advanced Settings > General
- Maximum SMB Protocol: SMB3
- Minimum SMB Protocol: SMB2
DSM > Control Panel > File Services > SMB > Advanced Settings > Others
- Uncheck “Enable NTLMv1 Authentication”
Once you do this, I’d highly recommend the following:
- If your Synology Shared Folders are mounted on your computer, un-mount them and re-mount them. A reboot should also accomplish this if you’re not sure how to do that.
- Once we get your Share Address figured out, you’re going to want to re-index it.
In terms of the Share Location it’s going to depend on a lot of things. But here’s what mine looks like:
- \\IP ADDRESS OF YOUR NAS\Synology Shared Folder Name Where Music Lives\Folder Where Your Music Lives.
- So as an example: \\192.168.100.100\SYNOLOGY SHARE\Music
- Don’t know the IP Address? No problem!
- DSM > Control Panel > Info Center > Network Tab > LAN 1 > IP Address
- Note in the Sonos Controller App, the \\, they are reversed on macOS. So if you’re using a Mac, it’ll be //
As for the Username and Password, that’s gonna be harder, but I suspect it would be the one you use to access your NAS. Unless a specific User was setup. You can check your Users on your NAS by going to
DSM > Control Panel > Users & Groups
--Brian