I had to move one Sonos beam from one wifi network to another. Since the app did not worked out (1st problem), I've decided to factory reset the device and then reconnect it to the new wifi network.
After all the configuration, I was expecting that all my favorites were reloaded as before,
The fact is that I have the black band with the announcement about the "my favorite" feature, but it doesn't work
Any ideas on how to restore them?