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cecilia.san
Contributor I
January 25, 2020
Question

Streaming Dolby Digital from Samsung TV to Beam

My option to switch from PCM to DD on my Samsung 7 series TV is grayed out and unavailable. I read other questions similar to mine, but the solution given was that they weren’t playing a DD program. I made sure I am running a Dolby digital program directly on my TV, but I’m still getting stereo from my beam and no option to change it on my TV. What can I do? Tia

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    8 replies

    Airgetlam
    Airgetlam
    January 25, 2020

    Check to make sure the audio settings on the device you have connected to the TV is also set to send Dolby Digital. The show can be labeled as Dolby Digital, but if your cable box (or other device) is sending only a stereo signal to your tV, then the TV will only allow you to select stereo, and will only pass that signal to the Beam. 

    Bruce
    cecilia.sanAuthor
    Contributor I
    January 25, 2020

    I have nothing else connected to my TV. I am watching Netflix, Hulu and YouTube all through my TV. And it’s not allowing me to change it Dolby digital. 
    I played a Dolby Digital Test Video on YouTube but to no avail

    Ken_Griffiths
    Ken_Griffiths
    January 25, 2020

    I have nothing else connected to my TV. I am watching Netflix, Hulu and YouTube all through my TV. And it’s not allowing me to change it Dolby digital. 
    I played a Dolby Digital Test Video on YouTube but to no avail

    What TV is it? How is the Beam connected to it?

    Ken_Griffiths
    Ken_Griffiths
    January 25, 2020

    Ah I now see it’s a Samsung, sorry I missed that. Perhaps see if this “Toms Guide” link will help you resolve the matter…

    https://www.tomsguide.com/us/samsung-tv-settings-guide,review-4663-9.html

    cecilia.sanAuthor
    Contributor I
    January 25, 2020

    It is a Samsung Tv connected through HMDI ARC but I have followed the Toms Guide already, but the option to switch to Dolby Digital is grayed our/unavailable although I’m playing a Dolby digital video. Is there a big difference between DD and stereo audio from the beam? Should I just settle for stereo ? 

    Airgetlam
    Airgetlam
    January 25, 2020

    You also need to be careful about which videos you choose. I’m not even certain that YouTube can even carry a 5.1 signal, I’ve just watched 3 different “test” videos, all were in Dolby 2.0. 

    Bruce
    Airgetlam
    Airgetlam
    January 25, 2020

    See the information here:

    https://www.avsforum.com/forum/112-surround-music-formats/2253538-does-youtube-support-5-1-audio.html

     

    You may need to test your surrounds using something other than YouTube.

    Bruce
    Ken_Griffiths
    Ken_Griffiths
    January 26, 2020

    Netflix usually shows the audio format alongside the movie title too in their app.

    If no joy I would give Samsung Support a call and tell them you want TV to play Dolby Digital 5.1 audio out to the Receiver.

    Note that the Dolby Digital Plus codec is not supported-so mind that is not chosen in error when you find out how to enable the Samsung menu option.

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