Sonos ZP100 dismantle and possible repair guide.

Mur,

Can you expand on what "blew up in my amp" means? Did the unit ever work? "No sound" can be caused by communication issues.

It did work until I tried change the speakers, when attempting to plug speakers in to unit something got fried inside the amp and a small cloud of smoke came from unit. Now unit powers up but does not power speakers? A component must have fried!

Mur,

Oh, that's bad. "Smoke" runs the world. If its smoke escapes, the device stops working. On the positive side, there is usually a charred component to draw one's attention, giving a broad hint about the fundamental problem.

There is no field service for SONOS. Continuing to use the unit will probably increase the damage.

Some users have successfully repaired their unit. Unfortunately, there is no documentation.

I have a ZP-100 which now powers up and plays music for a little while. It then cuts out, the white indicator light remains on but it becomes unresponsive in the Sonos controller, eventually disappearing. I've spoken to support and they recommended a factory reset which hasn't made any noticeable difference.
Given the predictable abrupt cut-out after a short period of time, any thoughts on whether this is this likely to be hardware related?
Given the unit is quite old, I don't know if Sonos would offer to repair, so should I consider opening it up to take a look?

Given the predictable abrupt cut-out after a short period of time, any thoughts on whether this is this likely to be hardware related?
Given the unit is quite old, I don't know if Sonos would offer to repair, so should I consider opening it up to take a look?

Sounds like it's hardware related. When it becomes unresponsive, does the unit respond at all to the mute button being pressed? If not, it's locking up and probably a bad unit.

We offer an out of warranty replacement for most units that aren't working right, even if they're 10 years old. One of the big things that makes a player unavailable for this replacement option is if the unit has been opened up. My advice, give us a call or reply back to your incident if it's an email. Don't open the player.

Let the technician know it's still dropping off and they'll take a closer look at if a replacement is available.

Given the predictable abrupt cut-out after a short period of time, any thoughts on whether this is this likely to be hardware related?
Given the unit is quite old, I don't know if Sonos would offer to repair, so should I consider opening it up to take a look?

Sounds like it's hardware related. When it becomes unresponsive, does the unit respond at all to the mute button being pressed? If not, it's locking up and probably a bad unit.

We offer an out of warranty replacement for most units that aren't working right, even if they're 10 years old. One of the big things that makes a player unavailable for this replacement option is if the unit has been opened up. My advice, give us a call or reply back to your incident if it's an email. Don't open the player.

Let the technician know it's still dropping off and they'll take a closer look at if a replacement is available.

Thanks for you reply Ryan. Pressing the mute button has no effect after it's cut-out, the white light just remains on.

It hasn't been opened up, I've had it from new and it's worked perfectly until now.

I'm discussing the incident via Facebook Messenger at the moment. Would you recommend that I call in instead?

They'll be able to get you started, if they can't finalize the replacement, they'll at least get a ticket started up for you to work with the phone team. It's a great way to have all the notes put together.

Hi rosscoundon,

I have had a very similar experience. After a factory reset the ZP100 it shows up in the controller and works for around 1 or 2 minutes. Then the music stops and the the zone becomes frozen on the controller. Then the zone disappears from the controller. The white light is still on, but the LED is noticeably dimmer.

I've gone through the Facebook Messenger process, which failed to resolve the issue. They created a ticket and I was able to get on a call with a technician. He went through a lot of the same steps, but no solution. He recommended sending the device back for an out-of-warranty replacement; however, this is going to cost around £130 for a reconditioned ZP100. This is very disappointing.

Rosscoundon - did you have any luck with your device?

Hi rosscoundon,

I have had a very similar experience. After a factory reset the ZP100 it shows up in the controller and works for around 1 or 2 minutes. Then the music stops and the the zone becomes frozen on the controller. Then the zone disappears from the controller. The white light is still on, but the LED is noticeably dimmer.

I've gone through the Facebook Messenger process, which failed to resolve the issue. They created a ticket and I was able to get on a call with a technician. He went through a lot of the same steps, but no solution. He recommended sending the device back for an out-of-warranty replacement; however, this is going to cost around £130 for a reconditioned ZP100. This is very disappointing.

Rosscoundon - did you have any luck with your device?

It turned out to be a wireless clash, despite how adamant I was that it was hardware! I recently got Sky Q and there is a conflict in how Sky Q attempts to monopolise the various channels that was locking up my Sonos.

I've changed channels which has helped a bit but I still get the occasional issue