Contributor I

Sonos ZP100 dismantle and possible repair guide.

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I bought a faulty Sonos ZP100 which had previously been opened. I therefore had no option of a Sonos repair or out of warranty exchange. I couldn’t find a guide to strip the unit down so worked it out myself. I have since written a guide which will hopefully help someone in the future but I accept no responsibility for any damage caused by following it. At the end of the guide I have written a small explanation of the repair needed for my unit which appeared to have suffered a power surge and no longer powered up. Please feel free to improve or alter the guide. Thanks.

http://www.mediafire.com/download/0duavcuf1zyuc8u/sonos_dismantle.pdf

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Joe Qian

Lyricist II

I'm having a similar issue on ZP100. After a rebooting the ZP100 it shows up in the controller and only works for around 1 or 2 minutes. And then i still can ping to the IP address of device, but it disappear in controller. I did test, like reserving DHCP IP, changing WIFI channel, using wired LAN, and hard reset, but no one works. Once it disappears in controller, the mute button has no response, IP still can be pingable but no response on URL:"x.x.x.x:1400/status". I can still reset the device, re-add the device, and all operations are normal.

I recall the issue may be occurred after i upgraded the firmware to 7.x, and now it's 8.11. I suspend it may be related to the firmware version,but It seems no way to downgrade firmwall to previous version. My ZP100 is quite old, the hardware version is 1.1.3.2-2, which has the problem with new firmware. do not know if SONOS still have the source to support the bug fix for the old devices...

J

Joe Qian

Lyricist II

Thanks for the dismental guide, finally I can open the box.

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