Sonos Products and Wifi 7 routers (Asus BT10)

Just adding my two cents to the thread;

I’ve recently upgraded to a WiFi 7 capable router (Asus RT-BE92U) and have exactly the same issues as others describe on this thread. Sonos appear to be the only vendor I am having these technical issues with, the remaining IoT and other network connected equipment all work flawlessly.

Adding the devices to the new SSID was a complete pain, I worked out after a couple of failed attempts that I needed to disable all but the 2.4GHz band in order for the process via the app to work correctly. As soon as I done this, I flicked back on 5GHz, 6GHz and WiFi 7 Mode. Once the SSID came back, Sonos had completely lost my system. I’ve now turned off WiFi 7 Mode and it appears everything is back… At least for the moment.

I haven’t even looked at Trueplay yet… The last time I tried to use it, I was told my phone was not compatible… Let’s hope that in January 2025, the iPhone 15 Pro Max is supported 🤣.

For reference, I have had issues with the following products;

• Arc (x1)
• One SL (x6)
• Sub Gen 3 (x1)
• Move (x1)

Hi ​@Woolnut 

Welcome to the Sonos Community!

I can only recommend you get in touch with our technical support team (via phone) to have this behaviour documented. I recommend that you refer the agent you speak to to this thread so they can get a full understanding of what it is we’re trying to do.

I hope this helps.

I recently purchased the same router and am having exactly the same issues. I was able to get my Era 100 and Roam to connect to the Asus RT-BE92U with Wifi 7 turned on, but am unable to get my Beam Gen 2 to connect with it on. Note – the Beam is 10’ from the router and the Era 100 and Roam are ~40’ from the router. 

However, I was able to set up the Beam 2 over ethernet, disconnect the cable, turn off Wifi 7 on the router, and everything works as expected.

After reading this thread, I spent a few hours on the phone with Sono’s technical support. They asked if I had Asus BT10 so they are defintiely aware of this thread 😂. They documented my case and informed me that the engineers are still testing Wifi 7. They do not currently have an ETA on when it will be officially supported – just that they are working on it and an update will be released in the future. 

 Guess I’ll continue with Wifi 7 turned off at the moment until they release an update...

Any news on the engineers looking at or fixing this issue at all?

Sonos rarely announces anything until it is ready.

Things that get reported to Sonos Support have a much better chance of being put on a priority than things mentioned here in the user to user community.

In the interests of adding weight to the importance of Wifi7 compatibility.

I just upgraded my Wifi mesh to ASUS BQ16. I found most of my Sonos system connected: Playbar/Sub/Play:1x2/Era100, but my Sonos One did not connect. Or at least not easily or reliably. After a long chat with Sonos customer support, who were easy to get hold of and super helpfull, I discovered that for some reason the Sonos One was insisting on connecting to the AIMesh node farthest away from it, rather than the one in the same room. I was advised that I need to set the nodes in AP mode (which I am still trying to find out if that is even possible) but in the process stumbled across this Wifi7 issue and sure enough, once turned off, The Sonos One connects!

So yes please Sonos, an update to fix this would be hugely appreciated.

thanks

Phil

Make sure to update the support folks with the WiFi 7 info, the more they hear the higher priority it gets.

Posting here is good too but seems to get less priority assigned than a support call as the moderators have to feed it up the chain..

Thanks Stanley_4, I was on the phone to Sonos support when I discovered the issue so they know. Well she didn’t know then, but she knows now.

Hi ​@volvo707 

Welcome to the Sonos Community, and I’m sorry to hear that this is affecting you too.

As it only seems to be affecting your Beam, we think a report from your system might be helpful to look at here.

Assuming your Beam Gen 2 is still connected via ethernet cable and WiFi 7 is still activated in your router’s settings, please disconnect the ethernet cable, wait 3 minutes, then reconnect the ethernet cable, wait for the Beam’s light to stop flashing white, and submit a support diagnostic from within the app. Please let me know here when you have done so, but please don’t share the number given.

If you currently have WiFi 7 disabled and your Beam Gen 2 on WiFi, please enable WiFi 7, wait 3 minutes, disable WiFi 7 and wait for the Beam to stop flashing white and submit a support diagnostic, as above.

Thank you.

Hi all,

I updated my home wi-fi system to an ASUS BT10 Wi-Fi 7 mesh. Everything (33 devices) connected, except the Sonos stuff (5x One and 1x Port). 

The workaround, as I learned from this forums, is to disable “Wi-Fi 7 mode” on the router/mesh. This “solves” the problem but then I lose functionality on my router, like MLO, etc. 

Please fix this. No other equipment on my network has this problem.

Thanks

Hi ​@fantasma 

Sorry to hear that you are also having this issue. I recommend you get in touch with our technical support team - getting more cases related to this issue is the best way to affect a change.

I hope this helps.

Hi ​@Corry P 

I contacted the Technical Support via chat and was eventually able to speak with a human representative. She told me she would forward the notes from the chat to the technical team, so they can look into the problem. The more cases we bring to them, the more likely we are to get a fix.

Absolutely legendary stuff here, thanks. My network was already set to AES (must have been there as default as I didn’t manually set that I don’t think…) but having updated to the latest firmware as you mentioned, my Sonos gear now appears to connect fine whilst WiFi 7 is enabled!

I will do some further testing but looking very promising, thank you 

Thanks Eric!

With this workaround I can enable wi-fi 7 mode on the router and the Sonos equipment connects.
I guess AES encryption is good enough.
I thinks this workaround is better than creating a separate IoT network.

I should have taken a before-and-after of the settings as when I checked my network after updating, it was already set to AES.  I don’t konw if the firmware update set it to AES or if it was like that before. I assume it was there before as I have some very old devices 15 or so years old that connect fine to it before and certainly wouldn’t have supported gcmp256.  Perhaps something else in the firmware update has fixed it?  Not sure, but very glad it is working!

Hi ​@Cronchy,

I actually had exactly the same behavior. It was already set to AES when I re-enabled wi-fi 7. 
I don’t think the firmware update, per se, fixed the connectivity problems, since I think I still had the Sonos connectivity problems with 3.0.0.6.102_36921, after updating to the new firmware the day it was released last week. Maybe the new firmware changed the default to AES or maybe disabling and re-enabling wi-fi 7 “loses” the GCMP256 setting. The only way to find out is to reset the BT10 to factory setting and I am not gonna do that now...

New to forum.  Just wondering if these issues have been resolved in last few months.  My new Spectrum WIFI7 arrived to (hopefully) replace my Spectrum WIFI6e.

As background:

• two story home
• 5 Spectrum wifi pods
• Playbar, 3 beams all w subs
• 5 era100s
• 2 era300s
• 3 play 3s
• 2 play 1s as surround to playbar

Have experienced occasional yet highly annoying network issues throughout the years as I’ve added to my Sonos system.  I’ve tried all the suggested fixes (I believe).  Latest hiccup is grouping an era100 near  a TV.  Works fine if music source is sonos app, not so good when TV is the music source.