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Sonos Products and Wifi 7 routers (Asus BT10)

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Just reporting a bug really and doing it here as support chat has been impossible to get hold of.

Recently upgraded to Asus BT10 wifi 7 mesh system. All my other devices connected fine (including the ancient stuff like nest thermostats, ring doorbells, my 14year old printer etc...) with the exception of my Sonos gear

Arc, Sub3, symfonisks bookshelves - none of it would connect.

Trying to manually reset the network settings and ultimately factory reset didn’t work, it simply wouldn’t connect to the wifi network.

Ultimately I found that disabling ‘Wifi 7 Mode’ within the router settings allowed everything to connect back up. Wifi 7 mode is backwards compatible with older devices, as proven by everything else in my hose connecting to it fine, just evidently not for sonos, they will not connect whatsoever to an Asus wifi 7 router if Wifi 7 mode is enabled.

Hopefully this can make its way to the engineers and they can push out a firmware update for these devices to work fine on a wifi 7 enabled network, as even the most ancient of my other kit can do without issues.

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Corry PAnswer

Sonos Staff

Hi @Cronchy

I got a reply quicker than I expected.

You mention that other devices are connecting without issue - I wonder if this is because they are connecting via 2.4GHz?

The engineer I spoke to says that if he enables WiFi 7 on his router, it is WiFi 7 only, with the caveat that 2.4GHz stays active - the result is that any device trying to connect to 5GHz in particular fails to do so. However, your Arc should only be attempting to connect to 2.4GHz in the first place. I can see that the Arc is not connecting directly to the router, however, and that could be the reason for at least some of the behaviour.

So a full understanding of the network can be had, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - they will also be able to remotely connect to your computer (assuming you have one) and adjust router settings for you.

I hope they are able to assist.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Corry P

Sonos Staff

Hi @Cronchy

2 hours is definitely too much - though the queue is usually shorter than that. In fact, I think 2 hours is the longest I have heard of!

You will find it shorter at different times - I can only suggest you call at a different time of the day.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

C

CronchyAuthor

Trending Lyricist I

I think I’ll have to, there isn’t even any varied hold music 😂 It would be useful for them to have the option to opt for a call back when it’s your turn with 2 hours worth of queue. Or at least the chat be able to offer the same service as phone by way of sending it over for investigation.

P

Peter_254

Prodigy II

Thought my Wifi 6 was fast haha.. I can see Wifi 7 is "a little" faster, but do you have any products that can fully utilize Wifi 7?

For now, I only have 2 products that can fully utilize Wifi 6, my Mac M3 and iPhone 15Pro. In addition, I can see my Apple TV 4k and SONOS (Arc Ultra-Sub-2xEra300) have a higher link speed-Mbit/s to my router and speed test also shows a higher download speed than before on the old router. My internet speed is 1000/100Mbit and now my Mac M3 downloads/sends with 1100/120Mbps where it was before approx. 650/110Mbit. My Apple TV has also got a much better speed.

Unfortunately, we do not have 6Ghz here in Denmark at the moment.

What is the purpose of a Wifi 7 router? To achieve higher speed or?
It also requires that you already have a very high internet speed. Or is it the stability and that devices can utilize your entire speed and the number of devices connected at the same time?

Looking forward to what the solution will be since most of us will get a Wifi 7 router sooner or later.

C

CronchyAuthor

Trending Lyricist I

Thought my Wifi 6 was fast haha.. I can see Wifi 7 is "a little" faster, but do you have any products that can fully utilize Wifi 7?

For now, I only have 2 products that can fully utilize Wifi 6, my Mac M3 and iPhone 15Pro. In addition, I can see my Apple TV 4k and SONOS (Arc Ultra-Sub-2xEra300) have a higher link speed-Mbit/s to my router and speed test also shows a higher download speed than before on the old router. My internet speed is 1000/100Mbit and now my Mac M3 downloads/sends with 1100/120Mbps where it was before approx. 650/110Mbit. My Apple TV has also got a much better speed.

Unfortunately, we do not have 6Ghz here in Denmark at the moment.

What is the purpose of a Wifi 7 router? To achieve higher speed or?
It also requires that you already have a very high internet speed. Or is it the stability and that devices can utilize your entire speed and the number of devices connected at the same time?

Looking forward to what the solution will be since most of us will get a Wifi 7 router sooner or later.

I do have some wifi 7 device but vast majority of my devices are not, it was more futureproofing as i needed a new router anyway and the current crop of them are now wifi 7 so made sense to get the current gen.

The main benefit without many wifi 7 clients is if you have additional nodes for Mesh, it can use MLO for the wireless backhaul which means it will utilize all of the bands together for greater speed and lower latency. It makes a wireless backhaul far better in performance than it used to be so is more of a usable option (although still not quite as good as a dedicated wired backhaul, but good enough for many home users).

Over time as more wifi 7 client devices are available you can then make use of the features such as MLO on the fronthaul for clients and get better throughput and latency for those as well.

J

J_R

Lyricist I

I’m following this thread as well. I have the same issue. I just bought a Asus BE7200 (WiFi 7) router and out of 18 devices only 2 wouldn't connect. They were a Govee Hub for my water sensors and my Sonos system (Arc, 2x Eros 100, 2x Gen3 sub). After reading this thread I did turn off WiFi 7 on my 2.4 network (hated having to do that, since like this person thought I needed a new router and thought I would future proof). My Govee Hub connected fine after that but my Sonos system still won’t connect. It’s really annoying that fact I spent all this money on this technology only to have these kinds of issues. Not really sure where to go from here but very upset that only my Sonos gear now won’t connect, even after dumbing my new router down.

C

CronchyAuthor

Trending Lyricist I

I’m following this thread as well. I have the same issue. I just bought a Asus BE7200 (WiFi 7) router and out of 18 devices only 2 wouldn't connect. They were a Govee Hub for my water sensors and my Sonos system (Arc, 2x Eros 100, 2x Gen3 sub). After reading this thread I did turn off WiFi 7 on my 2.4 network (hated having to do that, since like this person thought I needed a new router and thought I would future proof). My Govee Hub connected fine after that but my Sonos system still won’t connect. It’s really annoying that fact I spent all this money on this technology only to have these kinds of issues. Not really sure where to go from here but very upset that only my Sonos gear now won’t connect, even after dumbing my new router down.

Thanks for adding your issues - hopefully the more that can highlight these issues Sonos may actually look into it and update the devices to work properly. My Sonos devices are the single only thing that fails to connect to a WiFi-7 enabled network. Regardless of vintage, everything else does without issue :/ not great

J

J_R

Lyricist I

@Cronchy, it’s very annoying. Especially when, I have things like my ring doorbell, wzye camera’s, Govee lights, Lutron lights, 8yr old computer, and some other devices connected fine without issue. Not sure what was the issue with the Govee hub when the Govee lights connected fine, but I’ll work on that later.

I even tried creating a new guest 2,4 network SSID 2.4 (Wifi 7 turned off) just for testing and the Sonos still didn’t connect.

I had to move on to some other things today, but will try again later as now I am really upset that I can’t even connect the Sonos with the WiFi 7 turned off.

T

TrippS

Lyricist I

@Cronchy , @Corry P Same issue here with BT10 router. Why wouldn’t Sonos engineers want to look into something that basically bricks these items we paid a ton of money for??

trying to figure out how to turn off Wi-Fi 7 functionality and hope it fixes for me too.

Corry P

Sonos Staff

Hi @TrippS

Why wouldn’t Sonos engineers want to look into something that basically bricks these items we paid a ton of money for??

I don’t understand - why do you think we do not? I am asking those affected to call in so that we can look into this.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

TrippS

Lyricist I

@Corry P why do you need us to call in? Sonos has all the information needed from @Cronchy and now there are 3 people running into the same issue. What more do you need to look into and fix it?

I also turned of Wi-Fi 7 and it fixed it… I don’t need to spend an hour+ in the one with tech support asking me if I’ve turned it off and back on and done all the other troubleshoots that I’ve already done based on everything Sonos has put out regarding changing networks… it doesn’t work with Asus BT routers when every other device in the house does until we turn Wi-Fi 7 off.

Why doesn’t Sonos do a test on changing networks with Wi-Fi 7 enabled and see for themselves?

Just fix it and let us know when we can then Wi-Fi 7 back on??

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