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Play 5's(2nd gen) re-setup as surrounds for 5.1 Dolby Digital with all the original setup equipment and starting as instructed with LS(left surround) it never gets recognized to proceed to RS and complete. Let me explain this more clearly. I have been using this setup as a 5.1 system since 9/15/2018. About a week ago, I lost the LS(left surround) Play 5(2nd gen) speaker from the system. The Sonos Playbar+Sub in boost setup still work perfectly fine. I also have the same type of Playbar+Sub setup in my master bedroom, no rears in that room. When trying to re-setup the Play 5's as they were previously used as rears for 5.1, I always get an error message when starting AS STATED IN THE SONOS instructions with he LS(left surround). I re-boot the Play 5 and wait for the solid white light, which I get, press/release the join button, wait to proceed, and I always get the error message 'not recognized...' and it asks if I would like to try again and I do and it never works. No router or WiFi has been changed and the Playbar is hardwired in the Boost setup. I can go to WiFI but I prefer the hardwired version. This is even more important and difficult for me to solve since my skydive 'incident' way back in 12/2011 which resulted in my severe disability, mostly physically but I did have a TBI. If you want to see more about that just go to caringbridge.org and search for Sage, and you will see all the injuries and surgeries, I lost count at 40. The importance of solving this comes from the fact that I pretty spend all day long watching films(mostly) or listing to iTunes and I want the 5.1 back and better music sound. Anyway, trying to reach Sonos is not easy which I find unusual since I live only about 60 miles south of the main office in Santa Barbara.:?
Hi there, Sageguy. Thanks for posting! I want to make sure we respect your time and efforts in troubleshooting. As such, this may be best handled in real time with one of our technicians over a phone call. They are able to set up a remote session and get a closer look at connectivity when having these PLAY:5's hardwired into the network. Our support team is available Monday through Friday 7am - 6pm PDT.



Talk soon!
Thank you Keith N. I believe it has ben solved now. Once the hardwire was done and a diagnostic sent, it was determined from Sonos that the hardware for the WiFi in the Play 5 was malfuntioning so It needed to be replaced. That has been undertaken and the new speaker has been shipped with all the proper arrangements needed. I willl know more Friday night when I ge the new item.