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Answered

M3u8 playback error

  • March 28, 2018
  • 9 replies
  • 525 views
A
Hello -

I randomly get this message (see attached) that I think is stemming from my SiriusXM stream.

Anyone else get this..? Any ideas how to clear it? It just keeps prompting the error over and over again. Doesn’t go away. I’ve restarted the app, restarted the controller. Nothing has worked.

Thanks,
Andrew

Best answer by Keith N

Thanks for the diagnostic report, andrewhaner. Based on my findings it seems that the Sonos system is wirelessly connecting to your network. I also noticed that it seems you're using Apple devices as extenders. Could you tell us a little more about your local network? What is the make and model of the router you are using? Is it possible to plug one of your Sonos devices into the router via Ethernet cable?

Thanks again!
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9 replies

Keith N
  • Keith N
  • Sonos Staff
  • March 28, 2018
Hey there, andrewhaner. Thanks for posting and welcome to the Community. What is the station you are trying to play on SiriusXM? Would you mind submitting a diagnostic report and replying with the confirmation number it gives at the end?

Thanks in advance!
A
  • andrewhaner
  • Author
  • Contributor I
  • March 28, 2018
Keith - the weird thing is is that I am not even trying to listen to that station - I think it is the Lithium radio station on SiriusXM that is throwing that error, but sometimes I'll be listening to a playlist on the phone, or spotify or another station on Sirius and it happens. I will submit the diagnostic report when I get home in a few minutes. Thanks!
A
  • andrewhaner
  • Author
  • Contributor I
  • March 28, 2018
Here’s the confirmation number: 2141035400
Keith N
  • Keith N
  • Sonos Staff
  • Answer
  • March 29, 2018
Thanks for the diagnostic report, andrewhaner. Based on my findings it seems that the Sonos system is wirelessly connecting to your network. I also noticed that it seems you're using Apple devices as extenders. Could you tell us a little more about your local network? What is the make and model of the router you are using? Is it possible to plug one of your Sonos devices into the router via Ethernet cable?

Thanks again!
A
  • andrewhaner
  • Author
  • Contributor I
  • March 29, 2018
Thanks Keith - yes, all my devices are wireless - I can definitely plug in my playbar, but the other devices are no where near the router. Speaking of the router, it is an Apple Airport Extreme router. I don't have any extenders, just the one airport extreme. I am heading out of town tomorrow but I will be back next week and will plug in the playbar when I return.
Keith N
A
  • andrewhaner
  • Author
  • Contributor I
  • April 11, 2018
Keith - I plugged in the playBar to the router. Do you want me to run a diagnostic again?
Edward R
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  • Edward R
  • Retired Sonos Staff
  • April 12, 2018
Hi, Andrew. If you could supply some further diagnostics that would be great. Thanks!
Try searching our articles for help with your question: https://www.sonos.com/en/support
A
  • andrewhaner
  • Author
  • Contributor I
  • April 12, 2018
Just ran it. 132693977.
Ken_Griffiths
andrewhaner,

The *.M3U8 file format is an 'extensible playlist' file format. It is basically a playlist containing UTF-8 encoded text that points at different audio (or video) files. So the likely error here is the playlist concerned is either pointing to an audio file type that is not supported by Sonos, or the file is perhaps missing, or corrupted.

I don’t think this will prove to be a local error on your network, it appears to me like this is a problem with the source file referenced.

The Sonos audio formats supported are shown here in this link...

https://sonos.custhelp.com/app/answers/detail/a_id/80/~/supported-audio-formats

So it’s possible the end-file referenced in the *.M3U8 file being called, falls outside the scope of one of the supported Sonos file types ...perhaps?

Those are my thoughts on why this type of error might be occurring.
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