ERA 100 connected to Bluetooth turntable and Feeding 9 speaker sonosnet system drops sonosnet speakers every couple of minutes - then auto reconnects after ~10 seconds.

Have you tested to see if the issue occurs with other sources besides the Era 100 bluetooth?  Does the issue happen when the Era 100 is not grouped with the other speakers?

I would recommend submitting a diagnostic next time the issue occurs and contacting Sonos support.  They can give you a better idea of what exactly is happening.  I would guess that your router is throttling back or something after a set amount a time, since the issue appears to occur pretty regularly.  I’m not a network expert though, just a guess.

I really doubt that it’s a software problem with Sonos, since this is not a widely reported issue, and Sonos has had non-sonosnet speakers (Move, Roam) with sonosnet speakers for several years now.  I’ve never had the issue you’re reporting.  The Era speakers do have an upgraded WiFi 6 hardware, and I guess that could make a difference, but I have not seen that issue with my Era speakers.

Danny,

Thanks for the response.  To answer your questions:

The issue does not happen with sources other than the ERA bluetooth.  Pandora etc work perfectly and I can group the ERA 100 (wifi connected) and my other 8 speakers (all on sonosnet) without an issue.  They will play as one large 9 speaker group all day long using the Sonos app to select Pandora.

The issue does not happen when the ERA is not grouped with other speakers.  The ERA 100 can play the bluetooth source (Pro-ject) turntable all day long by itself.  Or Pandora from the Sonos app for that matter.

The only time this occurs is if I am using a bluetooth input to the ERA 100 and trying to group my 8 speaker (sonosnet connected) system to the ERA 100 (wifi connected).  

I did submit a diagnostic but no luck from Sonos support after about 1.5 hours of troubleshooting.

V/r,

Mike

In the Sonos App, system, what is the SNR in the network info page for the ERA100?

Can you get any additional WiFi diagnostics from the AP/router the ERA100 is connected to?

WiFi can have a strong signal, but their could be congestion/high utilisation causing retries/packet loss.

Also, did you try another bluetooth source, eg laptop/phone, to the ERA100?

Craigski

Thanks for the thoughts.  I have used my phone as the bluetooth source for the ERA 100 and it behaves the same.  The bluetooth source to ERA 100 is rock solid.  The ERA 100 never drops out. but the rest of the speakers do.

When the ERA 100 is connected to Wifi the SNR is in the 60s...my Google Home Network say “Excellent” and says the max BW to the speaker is over 500MB.  Yet still I have dropouts to all speakers in the system except the ERA 100.

Today, I hooked up the ERA 100 to my CAT 6 1GB wired system. It is now playing via Sonosnet instead of wifi.  If fact, I have 9 separate rooms all on a single Sonosnet.  Nothing on Wifi.  

Unfortunately, I still get dropouts to all speakers in the system except the ERA 100.  They happen less often, but it still happen.

Could it be a bad ERA 100?  I am struggling to find the issue.

I’m thinking that this is an ERA100 issue and you should be working with SONOS support. Hopefully, you can get the issue escalated. Send a few more diagnostics before contacting support.

Do you have the USB adapter that connects ERA100 to the network?

Thanks Buzz.

Yes I have the USB duel  adapter.  $40 that did not fix the issue.

What happens if you reduce the amount of ‘grouped rooms’ that you play to, does that make any difference? Do the dropouts occur with say a two room group, or four rooms etc.

Also do things work any better, if you opt to run the entire Sonos system on your local WiFi signal instead of using SonosNet, especially as many S2 devices are now capable of using the faster 5Ghz WiFi band aswell nowadays?

Slight semantics but although your Era is now connected via ethernet, I don't believe it's on Sonosnet as the Eras don't support it.

If you remove the network cable from your other speaker, what happens? As your system now has the WiFi password (because of the Era), do the rest then use that and connect by WiFi, hence giving @Ken_Griffiths suggestion?

When you group the whole house using Pandora did you start with the ERA 100 and then add the other speakers one by one. If not it might be worth  trying that to see if the problem then occurs..

Ken - it appears you are onto something.  I have grouped up to 3 additional rooms with the ERA 100 and have had no dropouts while music played for well over 30 minutes.  With all 8 additional rooms, dropout start in 12 minutes or less.  And it makes no difference if the ERA 100 is hardwired to Sonosnet or connected to wifi…

Still need to add more nodes to see where the tipping point is…

I could not figure out how to get my system onto wifi...when I unplug the CAT 6 from the SONOS 1 speaker that is driving sonosnet, the entire system goes away...If I try to switch networks inside the Sonos app, it says it is unable.  I think this might have something to do with my surround sound setups?  Two of my rooms have play bars connected via Cat 6 to Sonos amps that drive the rear surrounds and sync up the dolby 5.1...

Local Superstar - I am not a Sonos expert, but when the ERA 100 is hard wired via Cat 6 to my router, the system info shows it as WM:0.  When it is on wifi, the system info shows WM:1  I thought WM:0 meant sonosnet?

Appreciate all the community help with the troubleshooting!