Constant Connection Issues

As I mentioned earlier, the distances are such that SonosNet might struggle unless a relay node is deployed (e.g. a Boost, connected to power only) or one of the more remote players is wired to a nearby Orbi satellite. See how it works out.

Many thanks for all your time today, it's appreciated. Will let you all know how it goes. Rik

Rik Parr,

If you discover that one of the players seems stuck in WM:1, it is probably in a difficult to reach by SonosNet location. You can investigate the benefit of enlisting a BOOST, by temporarily moving one of the wireless players to a location about midway between a good coverage area and the problem child. This could be a little weird if the moved unit is part of a stereo pair. I recommend temporarily breaking down the stereo pair for the test, but this is not required. If the system suddenly becomes stable during this test, adding a BOOST (or another player) at that temporary location will obviously be helpful.

Once you have all of the units on WM:0 (except the WM:2 surrounds) you can move that temporary unit back to its regular position or keep it at the temporary location. Now go to http://[IP address of a player]:1400/support/review. Click on "Network Matrix" at the bottom. This is a layout of network connections and you can easily view basic details, such as wireless signal strength (to and from) and the steady state wireless environment around each unit. Cells with a red background are drawing your attention to an issue. Note that this is a static view, if you make a change you must refresh the page in order to view the results. Unfortunately, it is no longer possible to view the log of transient events, such as grief caused by a neighbor's rogue wireless settings, because this information has recently been removed from the user view. SONOS support has access to all of the gory details in Diagnostic reports that you submit. You can post a screen capture of the network matrix for our comment. Obfuscate the MAC addresses if you like.

Hi, apologies for late reply, been away from the house for a week. Ok, update, all devices still on WM:0, however still having cut outs on a regular basis, goes off for few seconds, then jitters back in and settles. On Sonosnet CH11 and Router on CH6. Buzz, I have done the support review and it comes back with the attached signal strengths. No red but plenty amber, any ideas please? Thanks in advance. Rik

Sorry left MAC address on, these should be ok...

Rik Parr,

Note that the Network Matrix is a static display. If conditions are changing, one must refresh the display in order to view the current results. In your case this is unfortunate because users do not have access to a history of events. I suggest that you submit a diagnostic within 15 minuets of an "event", note the confirmation number, and post it here or contact Support. Fine diagnostic detail scrolls away after about 20 minutes. Sonos Staff can review a log of summaries and breakout specific data points.

Looking at your matrix, your system is struggling somewhat with interference. Amber cells in the left column should be watched. Noise floors below -100 are excellent. In the low -80's you'll often have some trouble if the unit is wireless or supporting a wireless unit. Above -80, wireless operation is usually not practical. (On this scale, -80 implies more noise than -100.) ODFM is a collection of strategies used to deal with interference. The relatively high numbers in the amber cells indicate that these units are forced to use a fairly aggressive strategy -- they are struggling with something.

If there are other devices, such as an access point or a wireless router near the amber units, separate them by a couple feet or more. Microwave ovens, when operating, can cause trouble. Some wireless phone extensions are bad neighbors. The DECT phones don't usually cause trouble. Some of the older 2.4 GHz phone extenders cause lots of trouble as do 2.4GHz baby monitors. 2.4GHz wireless security cameras are another device to keep track of.

Thanks Buzz. Th only device that is close to the router/AP's is the lounge P5. What I don't understand is that this is connected via ethernet direct to the router. Later last night I switched to just the TV Room and Kitchen units and they played pretty much fine for several hours with only 2 drop outs in that time. I'll test the lounge unit again today and when it drops out will submit diagnostics and post the reference. There are no DECT devices in the house and the microwave was not in use.

The Lounge is struggling. There is a noise source nearby. Note that it is supporting more wireless nodes than the other wired units. As an experiment, move the Lounge unit away from the router. You will likely observe an improvement in its noise and interference stats -- and an overall improvement in system stability.

That was my next move 🙂 I can move it, however I will have to remove the ethernet as there is no socket in other locations and don't want to have a long cable running around the room. I will give feedback. Thanks for your time.