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Rik Parr
Avid Contributor I
October 26, 2018

Constant Connection Issues

Hi

My Sonos System comprises of:

7 x Play 1 (Connected via WIFI)
1 x Play 5 (Connected via WIFI)
1 x Play 3 (Connected via WIFI)
1 x Playbar (Connected via Ethernet to managed Cisco Switch)
1 x Sub (Connected via WIFI)

Network:

Virgin Media is ISP, router is set in Modem Mode
1 x Netgear Orbi RBR50 Router (In router mode)
2 x Orbi Satellites as AP's

Orbi router is internet link to LAN Cisco Managed switch.

Diagnostics code is 801541678

Music cuts out every minute or so.

Internet 2.4ghz is on channel 6, tried sonosnet on 1,6,11 all with same result.

Thanks in advance.

Regards, Rik.
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33 replies

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Rik ParrAuthor
Avid Contributor I
November 6, 2018
OK, update, moved the P5 and was connected via Sonosnet with no CAT5. Played Spotify all Saturday evening with no issues, great stuff. I've come to use the system in the TV Room only tonight (Using Radio by Tunein) and had a couple of drops within first few minutes. Submitted diagnostics 790103991. To be honest there is an AP in the TV room and it's within 3ft of the system in here. The room is small and a 'blackhole' for internet, hence the AP, not sure I can move the AP away without suffering issues for other devices, however, but the Sub in the TV room is connected via CAT5. All devices are still WM:0. Thanks, Rik.
    Stanley_4
    Stanley_4
    Grand Maestro
    November 7, 2018
    Try moving the AP to 4 or 5 feet away, too close isn't good.
    buzz
    buzz
    Grand Maestro
    November 8, 2018
    Rik Parr,

    After the move, has the Network Matrix improved?
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