Avid Contributor I

Constant Connection Issues

33 replies
1404 views

Hi

My Sonos System comprises of:

7 x Play 1 (Connected via WIFI)
1 x Play 5 (Connected via WIFI)
1 x Play 3 (Connected via WIFI)
1 x Playbar (Connected via Ethernet to managed Cisco Switch)
1 x Sub (Connected via WIFI)

Network:

Virgin Media is ISP, router is set in Modem Mode
1 x Netgear Orbi RBR50 Router (In router mode)
2 x Orbi Satellites as AP's

Orbi router is internet link to LAN Cisco Managed switch.

Diagnostics code is 801541678

Music cuts out every minute or so.

Internet 2.4ghz is on channel 6, tried sonosnet on 1,6,11 all with same result.

Thanks in advance.

Regards, Rik.

Connection Issue

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ratty

Are the missing WM:1 units a long way away, i.e. out of range? If not, give them a kick by power cycling them again.

By the way, is the Orbi 2.4GHz using a 20MHz channel width or 40MHz? The latter could cause grief, and Netgear kit often defaults to it.

R

Rik ParrAuthor

Avid Contributor I

Distances range between 2-20 meters from router/AP's - given them all a reboot and given it 10 mins but still not showing.I can get a ethernet to the Sub if that's any help?

ratty

I meant distances from the Sonos units which are showing. A temporary Ethernet to the Sub might be worth a try. The players do seem to be very stubborn.

R

Rik ParrAuthor

Avid Contributor I

Ah, ok. Distance from current showing devices is prob approx 20 meters then. Will connect the Sub, am I ok to change the WiFi pw back yet or leave as is?

ratty

That distance is quite significant, which is possibly why they want to connect to the Orbi instead. Without some additional Sonos nodes to act as wireless relays -- for example a Boost placed mid-way -- SonosNet may be unable to connect.

Although not ideal, wiring one of the more distant Sonos units to an Orbi satellite may be successful.

R

Rik ParrAuthor

Avid Contributor I

Plugged in Sub and rebooted devices but no change. The Sub isn't even showing though which is strange?

R

Rik ParrAuthor

Avid Contributor I

Ok, so changed pw back and all devices are now showing and are WM: 0 !!

ratty

Ok, so changed pw back and all devices are now showing and are WM: 0 !!

Excellent. And can you remove ('Reset') the WiFi credentials?

R