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Sonos Roam not charging

  • 22 June 2021
  • 1 reply
  • 66 views

Hi,

My Roam stopped charging few weeks ago. I already tried a lot of charging cables and adapter (of course with more than the 1.5 A - my standard outlet has 5V and 2.4 A). The Charging sets did work at the beginning, but stopped working a weeks from now

When I plug in a cable, the LED is red. But even after days it is still red, and not able to start! 

When I use the Wireless Charging Stand, the LED is not shining at all. So it seams it is not charging at all.

 

I try to start by clicking the button on the back for about 30 seconds or more. And nothing happens. No sound or anything. It really seams to be dead right now. (Even right after days of red charging LED)

 

What can I do now? Any additional tips how I get it working again?

 

Thanks

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Best answer by GuitarSuperstar 22 June 2021, 04:19

You should probably contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

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Userlevel 7

You should probably contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US