Skip to main content
HighEndMusic
Prodigy I
November 23, 2019
Question

Trade up not working

Hi, I have several eligible devices. They are online and this is showing up on the my account page, but I don’t see any option for the trade up scheme to be applied to any of the products.

I am viewing the page on an iPhone 7plus if that makes any difference.

 

Can Someone assist?

      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      4 replies

      ratty
      ratty
      November 23, 2019

      Eligible devices would be on the Trade-Up page of your account.

      Stanley_4
      Stanley_4
      Grand Maestro
      November 24, 2019

      When you order a new Sonos device or combination deal the trade-up discount is applied during the ordering process. 

      HighEndMusicAuthor
      Prodigy I
      November 24, 2019

      Thanks to you both. My devices just don’t show up. In any case, I think I will sell privately as I will likely get more for the items than the discount would have been!

      Stanley_4
      Stanley_4
      Grand Maestro
      November 25, 2019

      It depends on what you buy, I picked up a couple 5.1 Beam setups and I think the credit was more than I paid for my ZP-80s 12 years ago.

      Terms & ConditionsAccessibility statement