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Papamouse
Contributor I
January 5, 2022
Answered

Sonos Upgrade Program

I just took advantage of the 30% Upgrade for my old Gen 1 Sonos:Connect and purchased the Sonos Port.  It says I have a backorder till March which is fine. Can I continue to use my current Connect until I get the Port, or do I need to send it in before I get the new one?

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GuitarSuperstarAnswer
Lead Maestro
January 5, 2022

You can keep and continue to use the Connect even after upgrading. It is not a trade-in program.

Read the FAQ on this page:

https://www.sonos.com/en-us/upgrade

"Receive with simplicity everything that happens to you." - Rashi
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9 replies

GuitarSuperstarAnswer
Lead Maestro
January 5, 2022

You can keep and continue to use the Connect even after upgrading. It is not a trade-in program.

Read the FAQ on this page:

https://www.sonos.com/en-us/upgrade

"Receive with simplicity everything that happens to you." - Rashi
    jgatie
    jgatie
    January 5, 2022

    You don’t need to send it in at all, unless you wish Sonos to recycle it.  You can continue using it, or give it away if you wish.  Just make sure the next owner knows it’s not eligible for upgrade.

      PapamouseAuthor
      Contributor I
      January 5, 2022

      Thanks for the information.   It is much appreciated.

       

        PMK2607
        Lyricist I
        January 25, 2022

        Hi, can I just confirm my understanding.

        if I upgrade my Playbase to the Beam (Gen2] I am under no obligation to return the Playbase. If I choose to, I can sell the Playbase on providing I make it clear that Playbase can’t subsequently be upgraded by the purchaser. Is that correct?

        Thanks.

        jgatie
        jgatie
        January 25, 2022

        Hi, can I just confirm my understanding.

        if I upgrade my Playbase to the Beam (Gen2] I am under no obligation to return the Playbase. If I choose to, I can sell the Playbase on providing I make it clear that Playbase can’t subsequently be upgraded by the purchaser. Is that correct?

        Thanks.

         

        Correct.

          PMK2607
          Lyricist I
          January 25, 2022

          Jgatie - thanks

            tonsure
            tonsure
            Avid Contributor I
            March 4, 2022

            Not to belabour the point: but, in an upgrade scenario, the “obsolete” Sonos product can be gifted to someone else with full functionality (aside from the inability to have it be upgraded again)? Like: they can associate it with their own S2 app without problem? Are they also eligible for support from Sonos? Does Sonos actually recognize them as “Sonos owners” (if this is their first Sonos product)?

            Airgetlam
            Airgetlam
            March 4, 2022

            Yes, to all your statements. The only key difference is that the device can no longer be used as an ‘upgrade’ trigger, but all other functions remain, either in your own network, or as a ‘new’ device in someone else’s home. 

            Bruce
            John B
            March 4, 2022

            they can associate it with their own S2 app without problem? 

            Provided it is S2 compatible, of course.

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