Sonos return policy: 45 days or 100 days ?

4 replies
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Does anyone know for certain if the Sonos return policy is 45 days or 100 days? I have seen documentation for both.

Sonos page stating that the policy is 45 days: https://www.sonos.com/en-us/legal/terms?#return-policy

Sonos page stating that the policy is 100 days: https://www.sonos.com/en/legal/terms#return-policy

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AirgetlamAnswer

Looking at the two URLs that you posted, it looks like one is for the US, one is for outside the US, but english speaking regions, which I'd assume means the UK, Australia, and perhaps Canada. I do know the UK has differing requirements for companies on return periods, although I do have to wonder if that will change with Brexit.

Bruce

Airgetlam

Huh. That's interesting. I'd guess one of those two pages is invalid, but I don't know which one.

Hopefully one of the Community Moderators will be able to tell us tomorrow which one is correct.

Bruce

AirgetlamAnswer

Looking at the two URLs that you posted, it looks like one is for the US, one is for outside the US, but english speaking regions, which I'd assume means the UK, Australia, and perhaps Canada. I do know the UK has differing requirements for companies on return periods, although I do have to wonder if that will change with Brexit.

Bruce

controlav

Lead Maestro

It is normal for warranties and return periods in the USA to be substantially smaller than in other countries, due to the lack of consumer protection laws compared especially to Europe. This also partially explains why prices are less in the USA (and also the fact that prices do not include tax, which is a legal requirement in many other countries).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ryan S

Retired Sonos Staff

Bruce and controlav are both correct here. The standard Sonos return policy for USA purchases is 45 days. In some countries around the world it's different. At the bottom of each page you'll see a location flag, that second page is valid for mostly EU based purchases, and a few other countries around the world that we ship to, but terms are based on where you purchase the product from, and may only be valid in the location it was that you bought it.

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