Ordered yesterday from Europe shop (12.00 BST). In seconds I received confirmation from Paypal.
24 hrs later there was still no confirmation from Sonos.
So, I phoned Sales contact number (Netherlands) - on hold for 15 minutes - then connected to UK agent (???). All this at international phone rates.
The agent was able to discover the order and informed me it was in the delivery system. I received a confirnation e-mail from him giving me the actual order number..
I just checked via my account for Orders - There are no orders listed!
This purchase was intended as a birthday present for Thursday - I took the Sonos blurb at face value (delivery within 2 working days).
So far, this has been a VERY negative experience.
Shambolic & Frustrating experience attempting to purchase from Sonos Shop in Europe
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I have finally received notification of delivery - all 7 separate emails announcing the same information !!! ???
'How would you rate your experience buying from the Sonos Shop?' - 1 star or less
1 star is generous in my book.
By the way, I haven't received anything.
Tomorrow will be 4 days ....
This. in my book, is disgraceful performance and behaviour from a so-called responsible company. It has all the hallmarks of a scam.
Is this the UK/European parcel delivery company (UPS etc.) that has placed your parcel on hold? You didn’t say who you were referring to exactly?
I've also contacted DHL with no response..
Perhaps, come Monday Sonos may chase up the problem with DHL. Meanwhile it looks to me like your issue is really with DHL.
It’s when the tracking number proves false, that I would have been concerned.
It’s still early days yet and sometimes things can occasionally go wrong with parcel delivery, as I’m sure many of us have experienced ourselves in the past. I’m usually quite thankful it’s free delivery and that it is showing en-route, but I tend to be slightly more patient about these type of things. It’s hardly worth stressing over sometimes.
The initial 'confirmation of order' issue was hardly worth your effort as you had the PayPal receipt anyway. Even if the Sonos systems were down, most companies will have a paper trail anyway. The seven receipts just confirms they probably had a system error... I would have ditched the six mails and just kept the one.. that’s the end of that really.
The parcel tracking at least shows there is something on its way to you... the fact that DHL have put it on hold is a separate matter and something to take up with them perhaps, but as far as you’re concerned it’s a free delivery service anyway.
It’s only been a week (five working days so far) and hardly worth stressing over at this point, most folk I know, just deal with it. It’s not even worth shouting about at this point in time, like I say we all have the occasional 'glitch' when it comes to ordering goods online. Your matter has hardly begun, compared to some of the problems I have encountered in the past from other suppliers.
Even if your goods happened to arrive damaged, for example, (hope they don’t) ..you just simply ask the company to replace them. I don’t see that there is all that much to complain about at this point, none of us live in a perfect world.
Not sure if you’re from the UK, or your parcel is going via the UK, but it’s also the August bank holiday weekend period, which possibly means you may not get much from DHL until Tuesday. I mention that, so at least it allows you to not be too disappointed, come Monday, if your parcel has still not arrived by then.
Appreciate your comments in any event
Are you in the United Kingdom? Perhaps your delivery is being affected by the bank holiday at the moment; I assume you are aware that not much is in operation during such junctures. Admittedly, this does not account for the delay leading up to the bank holiday. Again, only DHL could clarify as to why this may have occurred. If you send me your order details by direct message, I will attempt to dig up some more information regarding your order. Please include your e-mail address, order number and post code.
In the meantime I would - once more - strongly urge you to contact DHL.
If we can help in anyway, then let us know and we will try to assist.
Thanks! Put your thinking cap on!
The network setup is a nightmare!
I already have Sonos set up on one router - the Beam couldn't connect. So I switched to a second wifi network - success! However, the first issue was that I had to reset the controller app on the PC - so now it can't be used for the original network.
I would like to attempt to switch the Beam onto the original network - the app instructions for this are useless as they only refer to changing a password .... I'm confused.
As an aside (and this is for a different thread) Alexa works up to a point - basic commands, but no access to Tunein, etc. Keeps asking me to discover devices in Alexa (which fails to discover the Beam, even tho' it's listed as an alexa device in the alexa app).
I suspect this is going to need a new thread!
The good news is looking back through your community posts, you seem to have some knowledge already of the way Sonos works. Although it does sound already like you may have split your Sonos network into two separate Sonos Households by mistake.
Starting first with your network... is your setup just a basic central ISP-provided router, or are you using a mesh system like orbi, velop, google hubs etc.
Do you have any repeaters, extenders or powerline adapters about your home in order to extend the WiFi signal?
Is your PC the only Sonos Controller, or do you also use any other mobile controllers? Android, or iOS etc.
I have other questions to ask, but let’s go with these to start with..