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BennySav
Contributor I
June 15, 2022

Ray shipping

Is the Ray delayed? I ordered on 5/30 with a ship date of 6/7. My status still shows “preparing to ship” and it’s 6/15. Anyone else having this issue?

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    Mackinzee
    Lyricist I
    June 18, 2022

    Absolute same issue here. Was expected by 6/7, is now 6/18, still “preparing to ship.” What irritates me the most is I can literally go to Best Buy right now and get one. Customers who pre-ordered should have them in hand before the stores do, in my opinion. 

    jobartle
    Lyricist I
    June 23, 2022

    Has anyone received their Ray yet?  I ordered on 5/28 and see no update on my status and have not received a response to my email (other than the automated one).

    Piri
    Contributor I
    June 23, 2022

    Same issue here. Ordered immersive set for arc on 6/4.. was expected to ship from 6/13.. its 6/23 and still not shipped! Contacted customer support multiple times and getting vague parroted responses every single time. My first time with SONOS and i am already regretting it. 

    lebernadin
    Lyricist I
    June 24, 2022

    Am with you all in the lack of customer service when placing orders direct from Sonos. I understand the Ray is new and they have to stabilize capacity like any new product coming to market but accepting orders and not updating our accounts with expected shipping is a big fail. I’m canceling our direct order as I just realized the local Bestbuys have the Ray in stock for pickup TODAY. 

      oreokid24
      Lyricist I
      June 27, 2022

      My order was billed today, ordered 5/23.  Web site says “preparing to ship”.  I could have picked it up tomorrow at my local Best Buy for $2 more.  What a waste.

      Michael_284
      Lyricist II
      June 28, 2022

      Is the Ray delayed? I ordered on 5/30 with a ship date of 6/7. My status still shows “preparing to ship” and it’s 6/15. Anyone else having this issue?

      I ordered 5/15 and it says the same thing more than a month later.  Reached out to Sonos several times even emailed the CEO Patrick.  They responded with a technical issue with my order and it would ship right away. Fast forward another week, several emails ( charge says pending for a few days then drops off ).  I can’t even cancel the order , sorry Sonos you guys need to up your customer service , used to be good.  Now you can’t even call them unless your a dealer. Horrible customer service 

      Storypointfilms
      Contributor I
      June 28, 2022

      I was told in a chat that my new shipping date is 7/6 (originally 6/5) then the next day I got an email from support saying that they were sorry for the delay and they don’t know when it will ship? This was on the same day that I received a marketing email from Sonos saying that the Ray was in stock and “ships fast” oh boy! They give you a “Ray” of hope, only to Rayn on your parade.

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