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BennySav
Contributor I
June 15, 2022

Ray shipping

Is the Ray delayed? I ordered on 5/30 with a ship date of 6/7. My status still shows “preparing to ship” and it’s 6/15. Anyone else having this issue?

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    17 replies

    wijo
    Avid Contributor I
    June 15, 2022

    That might depend on the country where you live; but that’s something we do not know, 

    My Roam SL arrived within a few days, in the Netherlands.

    irie.sparrow
    Lyricist I
    June 15, 2022

    Is the Ray delayed? I ordered on 5/30 with a ship date of 6/7. My status still shows “preparing to ship” and it’s 6/15. Anyone else having this issue?

    Same here! I’ve emailed Sonos support and haven’t yet received a response. Not sure what’s happening here but it’s concerning.

    dhaymore
    Lyricist I
    June 15, 2022

    Same here.  No update. Can’t get through to customer service with anything less than a 90min wait time.  Emailed 2 days ago and have heard nothing.

      alowishus
      Lyricist I
      June 16, 2022

      Similar situation for me (I’m in the US).

      Ordered the Ray/Roam bundle on 6/5, the “Ships from” has said 6/7 since I ordered.  It’s been in the Preparing to Ship status since 6/7.

      I emailed support 2 days ago and no response.
       

      It’s a bit frustrating.

        oreokid24
        Lyricist I
        June 16, 2022

        Same thing here.  60 min wait on the phone.  Ray bundle, 6/7 ‘ship from’ also.  US.

        Discouraged.

        Storypointfilms
        Contributor I
        June 17, 2022

        I ordered on 5/15 with a ship date of 6/7 and my order still says “preparing to ship.” I have 5 Sonos products and this is the worst customer service I have had yet (no response to emails, calls dropped, told that is was “waiting for courier pick up” in a chat, but I don’t think that means much) 

        Nickestes
        Lyricist I
        June 17, 2022

        Same issue here. Ordered June 5. Expected shipping June 7. Still stays preparing to ship. I live in the US. No word from anyone. Just not the level of customer service I would expect from Sonos. Disappointing. They still have s chance to make it right, but will they?  Communication is key and right now it sounds like they are not communicating with anyone. 

        wijo
        Avid Contributor I
        June 17, 2022

        Maybe its related to the issue that a few/some/many people got duplicate deliveries of their orders. I can imagine that they suspend delivery until the issue is fixed.

        https://www.reddit.com/r/sonos/comments/v9wg0s/anyone_else_get_multiple_shipments_for_the_same/

        dhaymore
        Lyricist I
        June 18, 2022

        Finally got a reply to my email that I sent on Monday.  Gave me a tracking number for my One SL that was in stock and took over a week to ship.  Had a bunch of fluff about how they are there to help and this was their top priority, etc, etc.  Here’s the kicker, didn’t even mention the Ray order or it’s status.

        Gb3ck
        Lyricist I
        June 18, 2022

        This is the response I got 4 days after inquiring: 

        “I  would like to inform you that we are working on updates for our website and information systems, and coupled with the delays with cargo containers, it is causing unforeseen delays. We appreciate your understanding on this matter.”

        “I am terribly sorry for the inconvenience  it may be causing you. At this moment we do not have a new estimated shipping date for your order.”
         

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