Contributor II

Answered

Play 5 gen 1 trade up problem - won't power on

1 reply
198 views

I have a play 5 gen 1 that bought a while back. The problem is that it wont turn on, which means that i cant reset it to factory settings. Is it still possible for me to use the trade up on this device even if its still connected to the sellers account?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Annazel SAnswer

Retired Sonos Staff

Hi @JonathanB.

Thanks for reaching out and welcome to the community!

For all concerns about Trade Up Program, you can reach out to our Sales Team.

They have available resources on their system to answer your questions.

If you have any other questions or run into any issues, please do not hesitate to reach out, we’re always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

Annazel SAnswer

Retired Sonos Staff

Hi @JonathanB.

Thanks for reaching out and welcome to the community!

For all concerns about Trade Up Program, you can reach out to our Sales Team.

They have available resources on their system to answer your questions.

If you have any other questions or run into any issues, please do not hesitate to reach out, we’re always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question