Answered

Play 5 gen 1 trade up problem - won't power on

  • 25 November 2020
  • 1 reply
  • 144 views
J
Userlevel 1

I have a play 5 gen 1 that bought a while back. The problem is that it wont turn on, which means that i cant reset it to factory settings. Is it still possible for me to use the trade up on this device even if its still connected to the sellers account?

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Best answer by Annazel S 26 November 2020, 23:11

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1 reply

Annazel S
Userlevel 5
Badge +16

Hi @JonathanB.

Thanks for reaching out and welcome to the community!

For all concerns about Trade Up Program, you can reach out to our Sales Team.

They have available resources on their system to answer your questions.

 

If you have any other questions or run into any issues,  please do not hesitate to reach out, we’re always here to help.

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