Skip to main content
Enthusiast I
February 8, 2020

Do not buy from Sonos

I urge you to not buy anything from Sonos until they sort out their end of life procedures.

I have spent well over £5000 pounds with them in the last four years.

I was informed by email by them that two of my devices costing £800 would be obsolete in May and would no longer work with the rest of my devices.

Stay away until and if they sort out their problems.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

61 replies

February 11, 2020

 

 

 

 

Deleted.  Enough is enough 

User694694
Enthusiast II
February 11, 2020

‘Nobody in practice is going to have to replace all their Sonos gear every five years, or anything like it’

I made that statement and stand by it.  For this to happen to anyone, they would have to buy their speakers on the last day of sale of each type they had, and Sonos would have to support the speakers for the absolute minimum they have guaranteed.  And then repeat the trick every five years.  Yes that is theoretically possible but I said that in practice it won’t happen.  This idea that people can only expect five years use from purchase is utter rubbish.  People peddling that nonsense are ignoring the nature of the promise (from discontinued sale of the product type), the fact that it is a minimum guarantee that they hope to exceed, and the huge increase in memory in most current products compared with the products shortly becoming legacy.

I don’t take back a word.

In practice, it certainly could happen. Maybe you mean in all probability? That’s up for debate and at least suggests that what you are saying isn’t a certainty, which it isn’t.

jgatie
February 12, 2020

In practice, it certainly could happen. Maybe you mean in all probability? That’s up for debate and at least suggests that what you are saying isn’t a certainty, which it isn’t.

 

Since you are being pedantic,  I'll play that game.  You are most certainly not guaranteed only "5 years of streaming".  For one, Sonos is never going to bring out a new product and then discontinue it the next day.  Therefore, if you buy on the day of release (or any other day before cease of manufacture), you are guaranteed more than 5 years.  Second, legacy products can still stream, and will do so after the 5 year mark in May.  So again, more than 5 years. 

Matter of fact, the only way you are guaranteed only 5 years is if you buy on the day it is discontinued and the streaming services change their protocols that same day.  In short, you are guaranteed more than 5 years for the vast majority of Sonos purchases, with the exceptions being improbable in the extreme.

User694694
Enthusiast II
February 12, 2020

In practice, it certainly could happen. Maybe you mean in all probability? That’s up for debate and at least suggests that what you are saying isn’t a certainty, which it isn’t.

 

Since you are being pedantic,  I'll play that game.  You are most certainly not guaranteed only "5 years of streaming".  For one, Sonos is never going to bring out a new product and then discontinue it the next day.  Therefore, if you buy on the day of release (or any other day before cease of manufacture), you are guaranteed more than 5 years.  Second, legacy products can still stream, and will do so after the 5 year mark in May.  So again, more than 5 years. 

Matter of fact, the only way you are guaranteed only 5 years is if you buy on the day it is discontinued and the streaming services change their protocols that same day.  In short, you are guaranteed more than 5 years for the vast majority of Sonos purchases, with the exceptions being improbable in the extreme.

Well,  no you aren’t guaranteed more than 5 years. First, Sonos could decide to discontinue a product at any time. They have not made any guarantees about how long they will keep products going, so again, while extremely unlikely, they could discontinue a product the day after release.  But, most people aren’t going to be buying products the day they are released. If your business model is built aroundthat, you aren’t going to be very successful. If Sonos wanted to make a guarantee that their products would be supported longer, they have had every opportunity and they have chosen not to, so until that happens, we are only guaranteed 5 years. Have t you ever taken a standardized test in your life or read a contract? This is pretty basic.

 

And, yes, streaming music services could be broken the day after support is dropped. Heck, in the most recent update announcement thread, Ryan acknowledges that without this update, Spotify would likely stop working. And in reality, if it’s 5 years or 5.5 years, or 6, that’s  probably not going to be a good value proposition to some. When I look at decision, I usually consider not only the most likely scenario, but the worst case before I make a choice. So, while I have always agreed that it’s likely that Sonos devices will function with streaming music services longer than 5 years (how much longer?), it’s certainly possible that it’s only 5 because that is what Sonos has committed to. For all any of us know, Sonos may plan to aggressively make people update devices every 5 years and pivot hard to this model.

jgatie
February 12, 2020

Now you are just doing a bit.  Done with you. :rolling_eyes:

User694694
Enthusiast II
February 12, 2020

It’s just the truth. Sorry if it offends. It’s unlikely that if I close my eyes and cross the street at 4 AM, I’ll get hit by a car, but I look both ways anyway.

jgatie
February 12, 2020

It’s just the truth. Sorry if it offends. It’s unlikely that if I close my eyes and cross the street at 4 AM, I’ll get hit by a car, but I look both ways anyway.

 

Not offended, just not playing your silly pedantic game.  Get back to me when Sonos discontinues a product the day after release. 

User694694
Enthusiast II
February 12, 2020

No one asked you to play any games. I’ve just explained the truth. You don’t happen to like it. Not a problem, but denying that there is the possibility of a 5 year life span on Sonos products (or shorter if an unsuspecting or uninformed customer were to buy from an authorized vendor on say Amazon), is just denying the truth.

February 12, 2020

No one asked you to play any games. I’ve just explained the truth. You don’t happen to like it. Not a problem, but denying that there is the possibility of a 5 year life span on Sonos products (or shorter if an unsuspecting or uninformed customer were to buy from an authorized vendor on say Amazon), is just denying the truth.

Gosh, amazed to return to this thread and find you still doggedly defending your lunatic argument. Yes an individual speaker may get less than 5 years’ updates - with probability 0.00001%. That we can agree on.

User694694
Enthusiast II
February 12, 2020

No one asked you to play any games. I’ve just explained the truth. You don’t happen to like it. Not a problem, but denying that there is the possibility of a 5 year life span on Sonos products (or shorter if an unsuspecting or uninformed customer were to buy from an authorized vendor on say Amazon), is just denying the truth.

Gosh, amazed to return to this thread and find you still doggedly defending your lunatic argument. Yes an individual speaker may get less than 5 years’ updates - with probability 0.00001%. That we can agree on.

I have a similar disbelief anytime I read one of your posts and wonder how someone can be so obtuse. Its good you’re finally understanding simple statements of logic. In addition to the remote possibility that someone only gets 5 years of use out of their Sonos devices, there is also an increasing probability that it happens each and every day thereafter. This gets back to the core of many people’s concern. Will Pandora or Spotify go dark a week, a month, 6 months, much longer, after updates cease? No one here knows, but we do know and can now agree on that we are only guaranteed 5 years.