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Not happy Michael
Enthusiast I
February 8, 2020

Do not buy from Sonos

I urge you to not buy anything from Sonos until they sort out their end of life procedures.

I have spent well over £5000 pounds with them in the last four years.

I was informed by email by them that two of my devices costing £800 would be obsolete in May and would no longer work with the rest of my devices.

Stay away until and if they sort out their problems.

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    User694694
    User694694
    Enthusiast II
    February 11, 2020

    Your statement, “Nobody in practice is going to have to replace all their Sonos gear every five years, or anything like it.” could absolutely be untrue. 5 years from tomorrow, all current devices could be transitioned to legacy and Sonos would be able to say that made a statement that this was possible and didn’t give anyone a reason to believe they would support devices longer than 5 years. They would be entirely correct.

    My only issue is you making this statement like it is fact when it is only your “educated” guess and you should acknowledge it as so.

    Everything is information. I never claimed we didn’t have information. What kind of statement is that? I said that we don’t have information that guarantees that devices will be able to stream longer than 5 years. What Sonos did with their first components does not guarantee anything moving forward. Expectations have changed them they decided to put out a their Legacy statement. “Past performance is not guarantee of future results”.

     

    To the bolded - I never said anything of the sort.  It’s not “(my) statement”, you’ve mixed me up with someone else.   

    My mistake and I apologize about the mix up. That obviously should not have been direct to you.

    jgatie
    jgatie
    February 11, 2020

    There are other products besides the sub that also have 64MB ram (some of the Connect:AMPs and Connects) that are not going into legacy come May. So, yes, your point still stands as being incorrect.

     

    Connect:Amps and Connects are no longer being sold, which is what I meant by “current devices”.  Sorry if I was not clear on that, but yes, my point does stand.

    User694694
    User694694
    Enthusiast II
    February 11, 2020

     

    Connect:Amps and Connects are no longer being sold, which is what I meant by “current devices”.  Sorry if I was not clear on that, but yes, my point does stand.

     

    https://www.amazon.com/Sonos-Connect-Component-Streaming-certified/dp/B001CROHX6

     

    The people who purchase these may be in for a surprise in the not too distant future.

    jgatie
    jgatie
    February 11, 2020

     

    https://www.amazon.com/Sonos-Connect-Component-Streaming-certified/dp/B001CROHX6

     

    The people who purchase these may be in for a surprise in the not too distant future.

     

    Sonos has no control over what a retailer does with their old stock.  But yes, anyone buying long discontinued modern electronics are the poster children for the phrase caveat emptor.

    User694694
    User694694
    Enthusiast II
    February 11, 2020

     

    Connect:Amps and Connects are no longer being sold, which is what I meant by “current devices”.  Sorry if I was not clear on that, but yes, my point does stand.

     

    https://www.amazon.com/Sonos-Connect-Component-Streaming-certified/dp/B001CROHX6

     

    The people who purchase these may be in for a surprise in the not too distant future.

     

    The part of your point that Sonos may be able to keep updates going longer than 5 years because of increased RAM in newer devices still stands, but it still doesn’t guarantee anything.

    John B
    February 11, 2020

    ‘Nobody in practice is going to have to replace all their Sonos gear every five years, or anything like it’

    I made that statement and stand by it.  For this to happen to anyone, they would have to buy their speakers on the last day of sale of each type they had, and Sonos would have to support the speakers for the absolute minimum they have guaranteed.  And then repeat the trick every five years.  Yes that is theoretically possible but I said that in practice it won’t happen.  This idea that people can only expect five years use from purchase is utter rubbish.  People peddling that nonsense are ignoring the nature of the promise (from discontinued sale of the product type), the fact that it is a minimum guarantee that Sonos hope to exceed, and the huge increase in memory in most current products compared with the products shortly becoming legacy.

    I don’t take back a word.

    Edit: and the fact that even after updates stop the speakers are still usable.

      User694694
      User694694
      Enthusiast II
      February 11, 2020

       

      https://www.amazon.com/Sonos-Connect-Component-Streaming-certified/dp/B001CROHX6

       

      The people who purchase these may be in for a surprise in the not too distant future.

       

      Sonos has no control over what a retailer does with their old stock.  But yes, anyone buying long discontinued modern electronics are the poster children for the phrase caveat emptor.

      Sure they could. Just as they are able to regulate prices (like apple, Bose, etc) that retailers sell their products for with agreements, they could do the same with selling outdated products. They certainly could require old inventory to be returned.

      jgatie
      jgatie
      February 11, 2020

       

      The part of your point that Sonos may be able to keep updates going longer than 5 years because of increased RAM in newer devices still stands, but it still doesn’t guarantee anything.

       

      I never mentioned anything about a guarantee.  I just wanted to bring a little common sense into a thread citing a promised minimum as a hard maximum.  

        jgatie
        jgatie
        February 11, 2020

        Sure they could. Just as they are able to regulate prices (like apple, Bose, etc) that retailers sell their products for with agreements, they could do the same with selling outdated products. They certainly could require old inventory to be returned.

         

        Since neither one of us know the agreements between supplier and retailer, let’s drop this discussion, lest the speculation get out of hand.  Sonos is no longer manufacturing, shipping and/or selling Connects or Connect:Amps.  Period. 

          John B
          February 11, 2020

           

          The part of your point that Sonos may be able to keep updates going longer than 5 years because of increased RAM in newer devices still stands, but it still doesn’t guarantee anything.

           

          I never mentioned anything about a guarantee.  I just wanted to bring a little common sense into a thread citing a promised minimum as a hard maximum.  

          And a maximum from product discontinuance, not date of sale.  I am already guaranteed at least 9 years use out of the P:5s I bought 4 years ago. And I expect much more.

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