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Not happy Michael
Enthusiast I
February 8, 2020

Do not buy from Sonos

I urge you to not buy anything from Sonos until they sort out their end of life procedures.

I have spent well over £5000 pounds with them in the last four years.

I was informed by email by them that two of my devices costing £800 would be obsolete in May and would no longer work with the rest of my devices.

Stay away until and if they sort out their problems.

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    61 replies

    John B
    February 8, 2020

    You are making factually incorrect statements. The same incorrect statements that have been made countless times on this forum. It is past the point where it is worth contradicting these statements for the umpteenth time.

    Do as you wish, of course, but I shall continue to enjoy my Sonos system as I have done for the last 9 years.

      Not happy MichaelAuthor
      Enthusiast I
      February 8, 2020

      Look at some previous posts. I have copied and pasted an email from Patrick (CEO). They do not know if they can maintain four year old Amps with new equipment on the same system.   Direct from the CEO. Technical support and sales teams have told me the same thing.

      Bury your head in sand if you like. 

      Michael
      John B
      February 8, 2020

      They have consistently said that you will be able to use legacy and modern devices together, but only in a 'legacy system'.. 

      You are spreading falsehoods in stating that the devices cannot work together.

      Jeez, why am I bothering? 

        Smilja
        Smilja
        February 8, 2020

        Will I still be able to use my legacy products after May?

        Yes, you will be able to continue using legacy products after they stop receiving software updates. However, some functionality will be impacted over time.

        Customers with both legacy and modern products have time to decide what option is best for them. You can continue to use your whole system in legacy mode - in this case, it will stop receiving updates and new features. 

        You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. We’ll have more information on how to do this in May when you can take that action.

         

        What do I need to do if I have legacy products in my system?

        You don’t need to take any action now, but you have options for what to do when your legacy products stop receiving updates. You can:

        • Trade up your legacy products and save 30% on modern Sonos products through our Trade Up program.
           
        • Leave your system as is and stop receiving software updates in May 2020. Your Sonos system will work as it does currently, though over time functionality of features and services will be impacted.

        https://support.sonos.com/s/article/4786?language=en

        »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
          Obsoleted
          Lyricist III
          February 8, 2020

          Look at some previous posts. I have copied and pasted an email from Patrick (CEO). They do not know if they can maintain four year old Amps with new equipment on the same system.   Direct from the CEO. Technical support and sales teams have told me the same thing.

          Bury your head in sand if you like. 

           

          Sonos and their surrogates are trying hard to frame the split systems or giving up updates on new players as no big deal.

          The fact that they can't provide actual details about the obsoleting of players until May does not inspire confidence in me to buy. 

           

            John B
            February 8, 2020

            Fine. You are entitled to your opinion and of course not to buy more Sonos if that is your preference. But statements that are completely incorrect, as in the original post, don't help the discussion. 

              Obsoleted
              Lyricist III
              February 8, 2020

              Fine. You are entitled to your opinion and of course not to buy more Sonos if that is your preference. But statements that are completely incorrect don't help the discussion. 

              Thanks for allowing me to post my opinion dear moderator!

              Not incorrect if you want updates.

              User694694
              User694694
              Enthusiast II
              February 8, 2020

              You are making factually incorrect statements. The same incorrect statements that have been made countless times on this forum. It is past the point where it is worth contradicting these statements for the umpteenth time.

              Do as you wish, of course, but I shall continue to enjoy my Sonos system as I have done for the last 9 years.

               

              Most of what he said the absolutely correct. If you rely on streaming music services, you very well may have obsolete devices come May because Sonos has stated they won’t update software to keep up with them after may. For me, this would definitely make my devices obsolete. For others that mostly stream their own music from a local server, maybe not. Sonos specifically stated that these services would deprecate after May. Their “clarifications” have not contradicted this. They have only not reaffirmed it, which is quite a bit different.

               

              The part about Legacy devices not working with the rest of his system is partially correct. As it stands now (Sonos does not have any solutions worked out, only potential solutions), people will either have to split their systems into two losing the ability to group legacy and non-legacy devices, or they can keep non-legacy devices on the same firmware version as the Legacy devices and not receive updates (and also deprecate their ability to play streaming music services).

               

              I’d go as far as to say that your post is far more misleading than his. Your post implies that things are going to continue working as they have and that all his concerns are not true. This is simply not the case. I wish it were.

               

              Since support is only guaranteed for 5 years, I don’t think I can recommend Sonos anymore either (I have previously to dozens of people) for anyone who is interested in whole home/office audio. Paying $15k -$20k every 5 years just isn’t a good ROI in my opinion.

                Obsoleted
                Lyricist III
                February 8, 2020

                Sonos has said they will do some maintenance updates but have not defined what that means or for how long so definitely agree.

                John B
                February 8, 2020

                You are making factually incorrect statements. The same incorrect statements that have been made countless times on this forum. It is past the point where it is worth contradicting these statements for the umpteenth time.

                Do as you wish, of course, but I shall continue to enjoy my Sonos system as I have done for the last 9 years.

                 

                Most of what he said the absolutely correct. If you rely on streaming music services, you very well may have obsolete devices come May because Sonos has stated they won’t update software to keep up with them after may. For me, this would definitely make my devices obsolete. For others that mostly stream their own music from a local server, maybe not. Sonos specifically stated that these services would deprecate after May. Their “clarifications” have not contradicted this. They have only not reaffirmed it, which is quite a bit different.

                 

                The part about Legacy devices not working with the rest of his system is partially correct. As it stands now (Sonos does not have any solutions worked out, only potential solutions), people will either have to split their systems into two losing the ability to group legacy and non-legacy devices, or they can keep non-legacy devices on the same firmware version as the Legacy devices and not receive updates (and also deprecate their ability to play streaming music services).

                 

                I’d go as far as to say that your post is far more misleading than his. Your post implies that things are going to continue working as they have and that all his concerns are not true. This is simply not the case. I wish it were.

                 

                Since support is only guaranteed for 5 years, I don’t think I can recommend Sonos anymore either (I have previously to dozens of people) for anyone who is interested in whole home/office audio. Paying $15k -$20k every 5 years just isn’t a good ROI in my opinion.

                Well it is just as well that that isn't going to happen then,  isn't it? The suggestion that it will be necessary to replace everything every 5 years is one of the biggest misrepresentations on here. I'm going back to enjoying my system now.  See you back here in 10 years?

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