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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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288 replies

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MBREB101
Lyricist III
February 16, 2021

Shipping confirmed and arriving Thursday  - hope everyone else who has ordered one is seeing some activity 

 

Black Arc UK ordered 10th Jan 

Amman Paul
Lyricist III
February 16, 2021

Great news for you guys really pleased for you.Sonos must have had the Arcs in at last.

Say if its been worth the wait!.Im a man alone waiting now :(

MBREB101
Lyricist III
February 16, 2021

Great news for you guys really pleased for you.Sonos must have had the Arcs in at last.

Say if its been worth the wait!.Im a man alone waiting now :(

So sorry to hear they messed up and cancelled your order, fingers crossed your reorder is quicker than they advised

    Amman Paul
    Lyricist III
    February 16, 2021

    Cheers MBREB101 yes it was that heart sinking moment when they told me I must admit!.I thought they were going to say be on its way Friday!.As I said give me your opinion on it when you get it

    Sonosjunkie
    Sonosjunkie
    Prodigy III
    February 17, 2021

    Finally received a response to the support ticket I raised last week to chase the order. Whatever backorder stock received was not enough to fulfil all the orders marked for shipping on the 12th and no timeframe available on when that will be resolved. 
     

    so the wait goes on. At least we can be virtuous whilst exercising patience…. or so the saying goes lol. 
     

    guess it also delays my contribution to Arc eArc sync issue threads too! 

    Lounge: 5.1 Arc HT (2x Subs and 2xP5 rears) with LGOLED77CX. Kitchen: 2xOneW, 2xP3w with SubW. Bedroom: 2xP1s. Office/Studio: 2xP5w. Snug 2xP1s. Garage: 2xOneW. Also 3x Moves.
    strickers
    Lyricist III
    February 17, 2021

    No movement at all today, a bit disappointed really.

    Cuddlr
    Trending Lyricist I
    February 17, 2021

    No movement at all today, a bit disappointed really.

    Same mine says cleared customs in Netherlands which did lunchtime yesterday.

    strickers
    Lyricist III
    February 17, 2021

    No movement at all today, a bit disappointed really.

    Same mine says cleared customs in Netherlands which did lunchtime yesterday.

    Not even that, still on back order. 

    strickers
    Lyricist III
    February 17, 2021

    Whoop whoop, arc processing. 

      Amolyneux
      Lyricist II
      February 17, 2021

      Whoop whoop, arc processing. 

      Good News!! Likewise, mine has changed to ‘processing’

       

      Faith has almost been restored. Be warned though everyone, I ordered an in-stock One SL on the 11th of Jan which went straight to processing and got DHL tracking details. I had expected delivery date of 16th which came and went. When I checked tracking on DHL, no movement at all. Now got a revised delivery date of 22nd Jan. Might have delays to the Arc shipping also??

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