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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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288 replies

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RN72
Lyricist II
November 23, 2020

update - midwest

ordered white arc/sub g3 10/19

shipped 11/19

delivered 11/23

StrongmanAC
Lyricist III
November 23, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

Dispatch Acknowledged / Processing

Any update Strongman?  Have you received your order yet or at least tracking?

Some good news to share! Shipping information recieved Saturday for 3 deliveries (Arc/Sub/2xSL bundle) with Purolator, got the SL’s yesterday, have a second delivery scheduled today and another for tomorrow.  Hopefully yours is as quick HT_Junkie (not that anything else about this has been quick lol)

hamzah1024
November 23, 2020

These last few days are the worst part of the entire wait. I talked to sales support this morning and he said they should ship mine out in the next couple days. 

Joxer
Lyricist III
November 24, 2020

Ordered Oct 5 here in Canada, Sonos attempted to process the order Nov. 20.  My credit card company thought a large online order from a company I had previously ordered from online was too suspicious and locked my card without contacting me first.  Hours spent just trying to get that sorted while also contacting Sonos to let them know what was going on and get the order in - finally late this afternoon the payment went through.  Phone support was great once I got them, and I got callbacks for the final resolution and one more from the original support person to make sure everything was fine - they were excellent.

I have yet to see tracking info yet but was promised by the same Sonos staff to expect it very soon - fingers crossed!

    HT_Junkie
    HT_Junkie
    Lyricist III
    November 24, 2020

    My credit card just got charged! Hopefully this is the end game...

    Any change to order status?

    Dispatch Acknowledged / Processing

    Any update Strongman?  Have you received your order yet or at least tracking?

    Some good news to share! Shipping information recieved Saturday for 3 deliveries (Arc/Sub/2xSL bundle) with Purolator, got the SL’s yesterday, have a second delivery scheduled today and another for tomorrow.  Hopefully yours is as quick HT_Junkie (not that anything else about this has been quick lol)

    Excellent. Tracking tells me to expect delivery November 27th.

    Demzy84
    Lyricist III
    November 24, 2020

    Sonos Canada Order placed 10/3/2020

    Was told it would ship starting 10/16/2020

    FINALLY got an email tonight letting me know it has shipped. Should get 2 packages 11/26 and the last package 11/27.

    Nice ! How come they are shipping them separately ? Did you order the home theatre set ? (Arc, Sub, One SLs) 

    Yes, ordered the full home theatre set.

    I have one package being delivered today, so hopefully the rest will be here by tomorrow 

    HT_Junkie
    HT_Junkie
    Lyricist III
    November 24, 2020

    My credit card just got charged! Hopefully this is the end game...

    Any change to order status?

    Dispatch Acknowledged / Processing

    Any update Strongman?  Have you received your order yet or at least tracking?

    Some good news to share! Shipping information recieved Saturday for 3 deliveries (Arc/Sub/2xSL bundle) with Purolator, got the SL’s yesterday, have a second delivery scheduled today and another for tomorrow.  Hopefully yours is as quick HT_Junkie (not that anything else about this has been quick lol)

    Excellent. Tracking tells me to expect delivery November 27th.

    Checked it again just now...now it’s saying one piece will arrive on the 27th and the next on the 30th...56 days after ordering. No word on whether they’ll honor the current sale pricing...

    Joxer
    Lyricist III
    November 24, 2020

     

    Checked it again just now...now it’s saying one piece will arrive on the 27th and the next on the 30th...56 days after ordering. No word on whether they’ll honor the current sale pricing...

    Well, I didn’t get my tracking yet but I did ask for the holiday pricing and have received email on that request going through - $150CDN + tax, 10-15 days to process.  Also after yelling at MasterCard they’ve given me 100 AirMiles and were able to credit back nearly $50 in unrelated interest charges.  

    JTan24
    Lyricist II
    November 25, 2020

    Sonos Canada Order placed 10/3/2020

    Was told it would ship starting 10/16/2020

    FINALLY got an email tonight letting me know it has shipped. Should get 2 packages 11/26 and the last package 11/27.

    Nice ! How come they are shipping them separately ? Did you order the home theatre set ? (Arc, Sub, One SLs) 

    Yes, ordered the full home theatre set.

    I have one package being delivered today, so hopefully the rest will be here by tomorrow 

    Ohh! Did you order the bundle ? Or did you order the pieces separately? Just a little surprised that they ship the item in 3 packages separately vs all arriving all together. 

    HT_Junkie
    HT_Junkie
    Lyricist III
    November 26, 2020

    Arc was delivered today. Sub is on the way. 

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